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Assisstant Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Highly enthusiastic customer service professional with 3+ years of experience in customer service with in-depth knowledge of sales. Dedicated to customer satisfaction and contributing to a company's success. I am very hands on, Motivated, performance driven, Reliable and responsible. Willing to learn new ideas and adapt to any career. I have strong interpersonal communication skills. Looking to maximize my customer service experience in a challenging environment. Securing a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with people is also a goal of mine.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Inventory control familiarity
  • Customer service expert
  • Opening/closing procedures
  • Creative problem solving
  • Data Entry
  • Telephone skills
  • Strong leadership skills
  • great typing skills
Accomplishments
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Assisted customers and Ensured they were happy and fully taken care of.
  • Managed and supervised crew members daily.
  • Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
07/2012 to 08/2014 assisstant manager Cinemark | Napa, CA,
  • Taking on leadership responsibilities, following precise directions from my supervisor.
  • Leading and training employees, communicating with customers and employees.
  • Exercising great listening skills and explaining procedures to employees.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Managed cash stock and inventory balances accurately.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Resolved guest complaints promptly and professionally.
02/2012 to 05/2014 call center specialist 3 Day Blinds | Hunt Valley, MD,

Prevented store losses using awareness, attention to detail and integrity.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.


Managed quality communication, customer support and product representation for each client.

2009 to 2012 Cashier Traditions Spirits | Pocasset, OK,
  • Dealing with customers and customer service, handing money and interacting with several different types of people.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.
2008 to 02/2009 packaging, shipping, stamping Traditions Spirits | Davis, OK,
08/2006 to 04/2008 Cashier Food Depot | City, STATE,

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Processed merchandise returns and exchanges.

Recommended, selected and helped locate merchandise based on customer needs and desires.


Educational Background
Expected in 2012 Certified Phelebotomist | Phelbotomy Clinical Skills training school, atlanta, GA GPA:

Expected in 2007 Patient Care Technician Certificate | PCT West Georgia Technical college, Douglasville, GA GPA:
Skills

Customer service, Leadership,ability to listen well,Nursing, supervisor, training employees.Cash handling, Able to lift 45-50 pounds,Shipping and receiving, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking. Very good with teaching and helping other people.


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70Average

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Clinical Skills training school
  • West Georgia Technical college
Job Titles Held:
  • assisstant manager
  • call center specialist
  • Cashier
  • packaging, shipping, stamping
  • Cashier
Degrees
  • Certified Phelebotomist
  • Patient Care Technician Certificate

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