assessment operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced and reliable operations manager skilled at seeing "big picture" while still also focusing on details. Expertise in office administration, customer service and ensuring compliance with departmental and county policy and procedures.
Skills
Budgeting
Team Leadership
Staff Management
Exceptional Customer Service
Unsurpassed work ethic
Financial Management
Strategic Planning
Report generation
Purchasing and procurement
Exceptional time management skills
Employee relations and conflict resolution
Operations management
Complex problems analysis
Work History
Assessment Operations Manager, 10/2010 to Current William Demant Holding A/S – Monroe, LA,
Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
Exercised good judgment by employing contemporary management principles and supervisory practices.
Maintained internal accuracy and transparency controls in accounting and bookkeeping.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Guided staff and provided opportunities for growth by encouraging participation in career development plan.
Interviewed, supervised and motivated 12 staff members to achieve optimal productivity.
Managed all aspects of administrative division, including customer service, auditing, data entry, abstract (titles and deeds), HR Liaison, and appraisal specialist.
Provided administrative oversight of various programs, including Special Assessment Program, Rehabilitation of Residential, Commercial and Historical Properties Program, Tax Exemptions, and Board of Equalization.
Posted positions through NeoGOV and Virginia Association of Assessing Officers (VAAO), International Association of Assessing Officers (IAAO), and Richmond Times Dispatch.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Screened applicant resumes and coordinated both phone and in-person interviews.
Assisted with meetings and presentations within department.
Managed employee exit interviews and paperwork.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Administrative Assistant, 07/2007 to 10/2010 American Pacific Corporation – Petersburg, VA,
Developed and tracked progress of annual operations budget of $[Amount].
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Maintained Director's calendar and emails.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Maintained department's budget and all expenditures to ensure department did not exceed amount budgeted and approved by Board of Supervisors.
Maintained staff directory and company policy handbook for human resources department.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Executed record filing system to improve document organization and management.
Updated PowerPoint department presentations to County Administration, Budget , and Board of Supervisors.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Processed invoices and expenses using One Solution to facilitate on-time payment.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Arranged rapid office equipment repair and maintenance with vendors.
Organized weekly staff meetings and logged minutes for department records.
Scheduled office meetings and appointments for leadership team consisting 7 members (Director, Assistant, Appraisal Supervisors, Automation Manager, and Administrative Manager).
Served as liaison to Board of Equalization (BOE), responsible for hearing appeals of property assessments from property owners and tax representatives.
Scheduled BOE hearings, typed minutes and decisions of board to notify appellants of results of their appeal.
Sr Accounting Tech (promoted From Accounting Tech), 10/1990 to 07/2007 Department Of Real Estate Assessments – City, STATE,
Audited, batched and balanced to all assessed value changes of real property.
Conducted daily audit of assessment data entered in Computer Assisted Mass Appraisal system.
Ensured policy and procedures were followed by staff when performing duties of their position. (i.e. Completing revaluation of real property, new construction and addition permits, in-house review of assessments, reclassification of real property, rehabilitation abatements, land use applications and rollbacks, and appeal review/board of equalization.
Prepared working papers, reports and supporting documentation for audit findings.
Prepared monthly report and comparison analysis report of changes in assessed values of real property.
Performed auditing work in accordance with GAAS (Generally Accepted Auditing Standards) to meet rigorous standards.
Produced and reviewed audit reports for submission to County Administration, Board of Supervisors, and internal/external auditors.
Senior Accounts Payable Specialist, 10/1985 to 08/1990 Accounting Department – City, STATE,
Evaluated and processed accounts payable invoices to various vendors for all county departments, schools, and school warehouse in accounts payable system.
Processed accounts payable invoices in timely manner to avoid all late fees.
Responsible for processing, auditing and reconciling all business travel expenses for county departments.
Responsible for processing all grant expenses for capital improvement department.
Assist in entry of accounts payable invoices.
Responsible for training new account payable technicians.
Developed and maintained account payable policy and procedures utilized by accounts payable staff
Reached out to vendors to discuss and correct billing issues
Education
Certificate of Completion in Data Entry: Data Entry Certification, Expected in 1983 to Dominion Career Institute - Colonial Heights, VA, GPA:
: Business Administration, Expected in to Richard Bland College - Petersburg, VA, GPA:
Coursework in Business Administration
High School Diploma: , Expected in 06/1982 to Prince George High School - Prince George, VA GPA:
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Resume Overview
School Attended
Dominion Career Institute
Richard Bland College
Prince George High School
Job Titles Held:
Assessment Operations Manager
Administrative Assistant
Sr Accounting Tech (promoted From Accounting Tech)