10 year experience customer service agent, phone agent and experience with windows XP. I have worked with several applications and have experience with searching the Internet, and running several applications at once. I have typing skills. I have won Employment of the month. I have received awards for my skills. I have worked assembly lines. I have trained employees before. I have tested products and noted my findings. I have worked exceptional well with others. And have highly praised phone skills.
I am committed to addressing customer concerns with speed, accuracy and professionalism. I am committed to serve my customers with patience, friendliness, and efficiency to minimize customer dissatisfaction and increase customer loyalty
Exceeded corporate target for customer satisfaction for  months in a row.
Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Demonstrated mastery of customer service call script within specified timeframes.
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