High energy individual who is detail-oriented and people-friendly. A true team player who is always willing to go the extra mile. Pursuing a position where exceptional skills are valued. Dynamic and results-oriented professional specializing in business operations and management. Excels in organized recordkeeping and customer relations.
Inspected finished products for quality and adherence to customer specifications. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
Used specific cleaning products in each guest room as per company procedures.
Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance. Greeted all customers in a courteous and professional manner.
Created standard operating procedures and policies for supplies, laundry and housekeeping management. Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques. Fostered strong working relationships with all hotel departments. Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases. Served as public relations representative for the hotel.
Communicated with general manager via email regarding employees and various departments needs, customer room checking thoroughness. Supervised 2-3 employees in the house keeping department. Oversaw an inventory of items that were placed in each guest room. (this establishment was at the Day's in located in Helena, MT. The address listed above is the main office)
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