Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction. Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

  • Exceeded monthly sales quota's
  • XXX0 Presidents Club Winner
  • Building Customer Relationships and Loyalty
  • Sales and Promotions
  • Customer Service
  • Merchandise Receiving and Handling
  • Meeting Sales Goals
  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Exceeding Customer Expectations
  • Attention to Detail
  • Reliable and Responsible
  • Team Cooperation
  • Friendly and Helpful
  • Detail-Oriented
  • Decision Making
  • Store Organization
Work History
12/2018 to Current ASM Auto Plus Pep Boys | Charlotte, NC,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.
  • Prepared large cash deposits with zero discrepancies.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
08/2017 to 04/2018 Security Specialist Gardaworld | Irvine, CA,
  • Managed and supported organization-wide privacy and security management measures.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Maintained high levels of data integrity by implementing and monitoring information-safety programs.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Screened incoming employees, personal belongings and shipments for security concerns.
01/2010 to 07/2017 Cable Installation Technician Tak Communications, Inc. | Rolling Meadows, IL,
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Repaired and updated equipment to conform to company-wide standards.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Disassembled entertainment equipment and repaired or replaced loose, worn or defective components and wiring using hand tools and soldering irons.
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
  • Remained highly knowledgeable in different technologies from such manufacturers as Apple, Lutron and CATV Systems.
  • Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
Expected in 05/1992 High School Diploma | West Mesa High School, Albuquerque, NM GPA:

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School Attended

  • West Mesa High School

Job Titles Held:

  • ASM
  • Security Specialist
  • Cable Installation Technician


  • High School Diploma

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