Seasoned Law Enforcement and Transit Security Officer, with more than 18 years of experience in fast-paced field working with the public. Excellent communication skills, both written and verbal. Proven ability to acquire cooperation from persons I interact with. Track record of achieving exceptional results in Customer and Client satisfaction. Critical Thinking, active Listening, reading Comprehension,and Decision Making. Monitoring Psychology , Complex Problem Solving . Persuasion, Social Perceptiveness . Security Agent providing optimal protection to transit passengers by minimizing individual threats and removing dangerous items. Effectively identify and remove contraband and prevent unauthorized individuals from accessing sensitive areas. Open and clear communicator with decisive nature and sound judgment. Highly observant law enforcement professional well-versed in transit system processes, security procedures and regulations. Complete efficient facility, vehicle and personnel inspections to spot unauthorized access and items. Smoothly complete documentation to maintain detailed records of all incidents and routine operations. Experienced Transit Security Officer with over 11 years of experience in security. Excellent reputation for resolving problems and improving customer satisfaction.
To assist individuals in meeting their career goals, entering or re-entering the jobmarket. Determining their skill sets, assisting them in learning new ones. Givingthem the necessary tools while going through the process. Job counseling, socialservice contacts etc.Clinical hours completed at a Detention/Rehabilitative Facility for Teen Girls.
In 2019 I was selected for the Scott Von Lankan Officer of the Year Award.
-Outstanding Customer Service, for both the client, Regional Transportation District (Denver CO), and the passengers I have contact with.
-Safety and Security for all.
-De-escalation of people in crisis situations.
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