I am a career-oriented dedicated individual with 17 years of experience in performing a variety of clerical and administrative duties for the United States Citizenship and Immigration Services as a contract worker.
PAEAugust 2017 to CurrentArea Supervisor Houston, TX
Fci Federal, IncSeptember 2015 to CurrentOPERATIONS SUPERVISOR Houston, TX.
Supervise five or more employees.
Supervises day to day operations ensuring that work performed in functional area is performed to quality standards and provides procedures training and retraining to employees in the section.
Manage own workload without direction from Site Manager.
Updated departmental standard operating procedures and database to accurately reflect the current practices. to ensures timely delivery of all deliverable as they relate to that functional area.
Track the progress of all activities in functional area and adjust achieve objectives.
Report the status to the Site Manager or Regional Manager as appropriate.
Assists staff in performing daily support functions when needed.
Reviews and approves the daily production report of each employee assigned, by paying attention to their performance standards daily.
Ensures the SOP for area of responsibility is used and understood, and kept up to date.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Assisted with payroll preparation and entered data into cumulative payroll document.
Create and edit office documents and correspondence using office automation software, databases, spreadsheets and word processing to help manage individual cases and to maintain a tracking system.
Fci Federal, IncOctober 2010 to August 2015DATA ENTRY CLERK/MAIL ROOM CLERK Houston, TX.
Create Alien files, verify and update information in Central Index System (CIS) using various forms and applications summited by DHS.
Perform background name checks on individuals seeking immigration benefits and travel documents using IBIS, (Interagency Border Inspection System), along with other documents and forms summited by customers according to DHS Laws.
Transfer files in from other Field Control Offices (FCO's) using the National File Tracking System (NFTS).
Consolidate Alien files pertaining to the same applicant into one survivor file according to DHS RPM guidelines.
Perform Mailroom task which includes logging, accepting incoming mail, confirming USPS certified registered mail, opening special handling mail and delivering mail to various departments in a timely manner.
Process BIA cases for courts pulling all form and making copies of requested information provide by DHS.
Labeling copies, and placing copies in a Record of Proceeding folder.
Maintain Department files.
Provide clerical support to all departments.
Fed Consulting CMI MangementNovember 2008 to September 2010GENERAL OFFICE CLERK/TEAM LEADER Houston, TX.
CMI Management CMSEJanuary 2001 to November 2008SUPERVISOR Houston, TX.
Support supervisor in decisions for the department, to ensure all processes are complete for all sections of the department in a timely matter, according to DHS guidelines.
Research, collect, correlate and analyze data to prepare reports for DHS and attend all weekly meetings with DHS.
Prioritize and plan the work of the unit, assigning daily tasks based on abilities of the department.
Input daily production reports into the G-22 DHS spreadsheet.
Monitor General Office Clerk's production within the department on daily basis.
Train general office workers on the daily task of the department according to DHS guidelines.
Communicate regarding the employee needs both oral and writing.
Monitor employee's time sheets and leave balances daily.
Providing clerical and administrative support in the processing of Adjustment of Status and Naturalization applications by gathering information from various sources, evaluating and drawing appropriate conclusions based on DHS Laws.
Review Adjustment of Status and Naturalization applications submission by USCIS customers for accuracy, completeness, and supporting documentation for interview purposes according to DHS immigration laws.
Schedule applicants using Computer Linked Application Information Management System (CLAIMS 4) to attend naturalization ceremonies.
Print and process naturalization certificates to be presented to applicants becoming citizens at ceremonies.
Schedule interviews for Adjustment of Status and Naturalization applications by using mail merge function according to immigration policies and procedures.
Review incoming interview files and place documents in the file in Record of Proceeding (ROP) order according to immigration forms and guidelines.
Process and distribute mail by sorting, date stamping, classifying and routing mail to the proper file according to immigration guidelines.
Inquire and schedule fingerprints in Scheduling and Notification for Application Process (SNAP) according to immigration laws.
Process weekly script reports for fingerprints and name checks clearance according to immigration laws.
Update file locations through DHS automated system, National File Tracking System (NFTS) according to Records Policy Manual (RPM).
Education and Training
Lone Star Communtiy CollegeCurrentAssociate of Applied Science: Bussiness-MedicalHouston, TX