Sales & Marketing Strategies Resource Allocation/Cost Controls Inventory/Fleet Management Staff Development & Training Operations Management Internal Systems & Controls Customer Relationship Management Team-Building & Leadership
Microsoft Word, Excel, PowerPoint, Outlook, Access, and Lotus Notes.
January 2007 to CurrentHertz Rent-A-Car － Los Angeles, California
Area Manager January 2014 to CurrentLA Valley Profit Center
Direct all facets of a $10+ million operation of 7 branches and 2 satellite offices, with 35+ direct reports; manage cost controls, fleet maintenance, and personnel to ensure optimal productivity and service.
Aggressively network and promote services; monitor marketing calls to body shops, hotels, and car dealerships.
Develop and implement SIX SIGMA process improvements to drive new business and additional revenues streams.
Ensure optimal levels of inventory to satisfy scheduled reservations and local demand.
Provide ongoing training for personnel in an effort to facilitate quality service, maintain optimal sales techniques, and enhance product knowledge.
Selected Contributions: LA Valley Profit Center obtained the second-highest Customer Service Index Score in the South Pacific Region for 2014 out of 15+ areas.
Developed a unique customer service training program for all employees to enhance user experience by managing customer expectations.
Increased year-over-year sales by 15%.
Developed new metrics to incentivize high-performer individuals and agencies, and developed a training method for low performers and new management trainees in order to improve the insurance replacement sales techniques.
Renegotiated contracts with preferred vendors that were not generating profits.
The LA Valley area increased profit margins by 15+% in 2014.
Created and executed a new social media strategy and trained managers on how to engage customers through social media outlets.
Customer service ratings on Yelp improved by 30% in 2014.
Developed and implemented a Six Sigma project that reduced overtime by 18%.
Adjusted schedules to match current reservations trends and improved rentals/returns forecasts.
Location Manager January 2009 to January 2013La Cienega & Hollywood Locations - Hertz Local Edition
Fully accountable for daily operations management including marketing strategies, sales, customer service, and staff management.
Managed reservations for high-end vehicles and VIP customers; marketed services, prospected for new business opportunities, and facilitated bottom-line sales through outstanding customer service and marketing initiatives.
Oversaw direct billings with third-party vendors; monitored insurance replacement contracts.
Tracked customer satisfaction index report; generated comprehensive reports detailing all facets of business operations.
Motivated and supervised a team of 15.
Selected Contributions: Recipient of Performance Awards for "Highest Revenue Location" and "Most Profitable Location" in the South Pacific Region.
Increased revenues by $1.2 million or 25% for the Hollywood location.
Managed and directed operations of largest off-airport location in the South Pacific Region, creating and executing a strategic fleet and revenue growth program.
Coached and developed 6 employees to take on greater roles of responsibility within the company.
Instituted an operational workflow that maximized resources, enhanced productivity, and minimized overtime costs, reducing direct operational expenses by 5% in 2013.
Ensured all insurance replacements were set up with proper direct billings prior to rental termination; efforts reduced collection times by 50%.
Assistant Branch Manager January 2007 to January 2009La Cienega - Hertz Local Edition
Managed daily operations of the branch.
Expanded skill set and business knowledge; completed numerous training sessions focused on personal improvement in all areas of management and leadership.
Networked extensively with prospects.
Supported the coordination of auto inventory; offered recommendations in order to facilitate optimal management of onsite fleet.
Assisted in the preparation of financial and accounting reports.
Selected Contributions: Recognized for outstanding contributions and consistently ranked as Top Salesman at local branch.
Drove business development by building relationships with new accounts.
Implemented standard workflow and service in order to maximize productivity, enhance market share, and drive profits.
Actively participated in aggressive management program; enhanced sales and marketing skills through intensive training sessions.
Master of Business Administration : 2014Pepperdine University － Malibu, California
Bachelor of Science : Economics, 2006Brigham Young University － Provo, UtahEconomics
Six Sigma Yellow Belt Certified : 2014Hertz Corporation － Los Angeles, California
Fluent in Spanish and Italian
billings, business development, business operations, contracts, customer satisfaction, Customer Service, customer service training, financial and accounting, insurance, inventory, Italian, Languages, leadership, Lotus Notes, managing, marketing strategies, marketing, market, Access, Excel, Outlook, PowerPoint, Microsoft Word, network, operations management, personnel, Profit, quality, sales, Six Sigma, Fluent in Spanish, staff management, strategy, strategic, unique, workflow