Seeking to establish a responsible though challenging position as a phlebotomy technician. It is my goal to apply my vast knowledge and experience in a facility where growth and opportunities are constantly offered.
Working knowledge of Anatomy, Physiology, Infection Control and Specimen Processing
Medical Terminology Conversant
Special talent for instructing patients about procedures
Thorough understanding of centrifugation, specimen aliquoting and laboratory diagnostic equipment
Adept at managing office work relevant to the position
Skilled in Multitasking and Customer Service
Stock Merchandise Knowledge
Typing speed of 80+wpm
600+ Blood Draws
Flexible and easy to adapt to change
Area Manager June 2012 to CurrentWNY Surgical Solutions - Lake View, NY
Increased customer satisfaction ratings index from 69% to 100% within 3 years as an Area Manager.
Developed and increased medical device sales in territory by 220%, developed value based/cost benefit strategic plans for Materials Management
Established and built relationships with Hospital Administrators and Surgeons in WNY
Adhered to all State, Federal, AATB and HIPPA guidelines.
Quality Assurance and compliance of all Surgical Implants and paperwork.
Documented patient medical histories for preauthorizations of procedures.
Donor Referral Center Manager September 2002 to April 2012UNYTS - Buffalo, NY
Managed Donor Referral Center (staff of 28) for organ, tissue and eye death calls for all of WNY.
Documented and evaluated medical referrals of decedents for eligibility of donation.
Approached and documented Donation Authorization and Medical Social History.
Arrange for timely recovery of eye and tissue recovery.
Draw blood and vitreous for required laboratory testing.
Increased tissue and eye donation rates 310% over tenure.
Performed Quality Assurance of all consents, medical social histories and death referrals.Adhered to all State, Federal, AATB, and HIPPA regulations.
Provided support to grieving families and customer service to funeral directors.
Recipient of Shining Star Award 2008, 2010 and 2012.
STAT Lab Medical Laboratory Technician September 1995 to October 1996Sisters of Charity Hospital - Buffalo, NY
Performed highly complex tests on clinical specimens for diagnostic purposes
Accurately recorded and reported test results according to established procedures.
Recorded known control values from technical instruments to ensure reliability and accuracy in test results reporting.
Referred quality control data to the Clinical Laboratory Scientist Coordinator.
Phlebotomist September 1993 to September 1995Sisters of Charity Hospital - Buffalo, NY
Collected Blood and Urine specimens using venous and micro techniques.
Performed Bleeding Time procedures
Performed Blood Glucose Tests
Communicated with patients and staff to provide information regarding status of orders
Followed established Policies and Procedures
Education and Training
Associate of Applied Science : Laboratory Technician, 1993Trocaire College - Buffalo, NY, USA
Associate of Applied Science : Mortuary Science, 1991Simmons Institute - Syracuse, NY, USA