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Area Manager Resume Example

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AREA MANAGER
Professional Summary

Highly skilled and enthusiastic professional with a decade plus of experience managing operations in patient-centric clinics. A results-driven Healthcare Administration professional well-versed in recruiting, training and developing employees to provide exceptional patient services. Successfully oversee human resources, budgeting, supply management and patient services. Develops and leads productive and efficient team members to desired outcomes. Contributes to high-volume clinical practices by delivering exceptional patient-centric solutions. To secure a leadership position with a forward-thinking organization where I can utilize my diverse expertise and experience to impact change.

Skills
  • Innovative
  • Quality Assurance
  • Cost Control
  • Process Improvement
  • Effective Decision-making Skills
  • Building Effective Relationships
  • Strategic Planning Skills
  • Operational Management
Work History
Area Manager, 09/2011 to Current
Benevis Practice Services – Little Rock, AR
  • Lead planning and achievement of agency objectives to include growth of 220% over eight year period
  • Direct support to 6 managers for operational functions for 6 clinics, providing guidance and leadership to 120 employees across more than 21 departments
  • Increased provider satisfaction scores 10% by collecting and managing net promoter scores, by investigating claims and inquiries
  • Primary liaison for clinics during board and community meetings, delivering supporting information and implementation of new programs and initiatives
  • Adheres to applicable laws and regulations to ensure facilities are in compliance with State and Federal regulations to include tracking staff education and certifications
  • Redesigned workflow processes for patient access and clinical operation, resulting in reduction of wait times by 30%
  • Strategically plans methods to achieve operational goals to include producing reports, leading staff meetings, developing staff members, and responsible for resolving insurance claims to include Medicaid and Medicare resulting in a 96.4% collection rate
  • Meticulously identifies and rectifies inconsistencies, deficiencies, and discrepancies in medical documentation
  • Establish and administer monthly budgets with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Recruit, hire, and develop staff members through coaching and counseling; conduct performance evaluations, administer disciplinary actions, and orchestrate compensation reviews
  • Improved patient outcomes and delivery of care through improve clinical quality processes
  • Lead diverse teams of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations
Manager, 12/2006 to 09/2011
Kroger Company – Little Rock, AR
  • Recruited, hired, and developed staff members through coaching and counseling; conducted performance evaluations, administered disciplinary actions, and orchestrated compensation reviews
  • Increased profits through effective sales training and troubleshooting profit loss areas to produce 3 million dollars in profit for unit
  • Directed as many as 110+ employees, supervising them to achieve desired company outcomes
  • Fostered strong, positive provider relationships with Pharmacist by coordinating, facilitating and leading partnership meetings and identifying new patient opportunities
  • Established project control procedures such as project forecasts and cash flow projections
  • Established operational objectives, work plans, and implemented shrink programs to reduce shrink to 2%
  • Facilitated inter-departmental communication to effectively provide customer support
  • Fostered an environment which encouraged continual process improvements
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Chaired monthly meetings with district and divisional leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Education
Master of Arts: Business AdministrationUniversity of Arkansas At Little Rock - Little Rock, AR
Bachelor of Science: Health and Human PerformanceNorthwestern State University - Natchitoches, LA
Accomplishments
  • Brigade Coin for Distinguish Leadership
  • Achievement medal awarded for leadership ability
  • Cosmetic Sales Award
  • 27x Time Office of Excellence Award Winner
  • 2x Time Dream Team Award Winner
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Resume Overview

Companies Worked For:

  • Benevis Practice Services
  • Kroger Company

School Attended

  • University of Arkansas At Little Rock
  • Northwestern State University

Job Titles Held:

  • Area Manager
  • Manager

Degrees

  • Master of Arts : Business Administration
    Bachelor of Science : Health and Human Performance

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