archie brothers resume example with 3+ years of experience
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Kia Ora, My name is Jessica, and I am a post graduate after completing my Performing and Screen Arts degree in 2021. At heart I love to perform and over the years have done my best to snatch each entertainment job possible. I am looking to start separating business from pleasure as I am starting to write a play in my own time and wanted to decrease the intensity of my job and focus more on customer/retail service.
I am currently working at Archie Brothers, my long term job of 3 years. I am looking to expand my knowledge from entertainment and hospitality and put it into a job that offers something new, but keeps the streak of good conversation, personalized experiences and good relationships with guests. I am a very hands on worker and love being active and attentive. I have 7 year's hospitality experience, 3 years in retail and around 5 years performance experience. I am a very organized and outgoing person and thrive off good connection with guests and colleagues. I love being an all rounder. I'm always willing to learn new things as I go, but also am looking to use my already accrued knowledge in a fresh and less high paced environment.
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- Drove sales of school holiday packages and bar products using knowledge of guest preferences.
- Helped guests feel happy and comfortable during private functions and impromptu visits.
- Entertained children, toured guests through event attractions, dressed in character costumes and delighted children with fun and entertainment.
- Welcomed guests, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Learned and used in business core values to ensure a healthy workplace for staff and guests.
- Engaged positively with each guest, providing professional and polite support for sales and service needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Listened to guests requests and asked questions to provide effective solutions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Resolved guest complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate attention.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Handled escalated guest service concerns to preserve guest satisfaction and maintain long-term business relationships.
- Built and maintained knowledge of evolving product and services to promote additional sales to existing guests.
- Provided every guest with assistance upon entering store, through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with guests using strategic and organized approach.
- Trained and motivated team members to strengthen guest service strategies and boost confidence levels.
- Managed multiple projects and tasks simultaneously.
- Observe guest behavior to identify any threats or concerns and relay to security
- Offered support to other stations during high volume shifts.
- Dedicating time to be cross trained across all areas for s
- Answered phone inquiries to schedule and confirm reservations and respond to service questions in character.
- Greeted customers in theme, answered questions and recommended specials in the way trained how.
- Used entertainment background knowledge to ensure guests had a fun experience and left feeling fulfilled in their spends.
- Resolved guest problems and complaints to improve overall satisfaction, without breaking character
- Created personalized experiences by listening to customers and memorizing key factors about them.
- Being able to appropriately "Karen" someone without taking it too far and offending and insulting.
- Entertained and stayed in character while simultaneously putting through orders, serving food, drinks, and clearing tables in a specific time slot for reserved tables.
- Hosted mini games for the entire restaurant at managers request.
- Kept a high level of hygiene and urgency present while working in an environment designed to seem flawed and uninterested.
- Used already equipped knowledge of entertainment to find a niche with every guest, and relay it to the team when struggling to "roast appropriately"
- Interacted with 200+ guests per day with a friendly, patient manner.
- Gave cohesive directions to guests to easily find attractions, food stalls & restrooms.
- Acted for entertainment firm in various roles for children.
- Created and published my own story for Halloween that was approved by management that I was able to perform twice a day.
- Memorized dance routines and songs for daily shows.
- Used time management to get ready for different areas of the park, i.e from performing on stage as a fairy, to running a photo spot on a ride.
- Kept costumes and equipment cleaned and ready for next use.
- Engaged in longer hours (12+) over holiday periods.
- Hosted birthday parties, retail sideshow games, sold ride photos and performed around the park in character.
Unitec Institute OfTechnology - Mount Albert,
- 3 year intensive course focusing on the body, mind and self expression.
- Attended masterclasses with well known NZ acting and performance coaches.
- Auditioned for yearly plays
- Wrote and created our own plays, webseries & title sequences.
- Funded and acquired equipment and crew for certain projects.
- Volunteered/auditioned for other Majors' shows and assignments
- Casted in 3 plays as lead/lead supporting act.
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Resume Overview
School Attended
- Unitec Institute OfTechnology
Job Titles Held:
- ARCHIE BROTHERS
- KAREN'S DINER
- RAINBOW'S END
Degrees
- Bachelor of Arts
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