15 Years of dedicated customer focused administrative professional with 12 years of supervisory skills experience in self-directed positions that provided proficient secretarial and administrative abilities. Proven interpersonal communications and multi-tasking skills. Adaptable team player, willingness to learn and acquire new skills. Seeking a role of increased responsibility and authority. Organized,professional, goal oriented.
Claim resolution, responsible for resolution of previously submitted medical claims. Claims have been denied by the payer(s) or their benefit determination is unknown. Utilizing web based payer websites to research status and determine coverage and register new insurance information as needed. Resubmitting claims in accordance with payer guidelines, identifying trends for proper adjudication of payment. Other task include answering patient calls to assist with payment or research of denied payments per payer. Special projects and assignments as needed. Receiving and working correspondences in turn around time.
Responsibilities involve being responsible of high volume of incoming calls from customers/potential customers placing orders or inquiring of products. Working with multiple computer programs to research products and assist clients and customers. Navigating various websites as needed simultaneously.
Supervised a clerical unit of 5, Ensured that all critical functions of the clerical support staff were covered including but not limited to; Creating and maintaining monthly phone coverage for incoming high volume calls from clients, attorneys and other professionals seeking guidance with child support matters. Conducting monthly meetings amongst clerical staff to ensure efficient work flow and communication. Assigning and overseeing outgoing legal documents via certified mail, receiving, date stamping, recording incoming mail daily, distributing accordingly amongst agents in a timely fashion. Entering and making changes on multiple computer based programs according to client information, working closely with multiple government websites to obtain necessary information for establishing child support guidelines. Preparing and entering legal information for Service in Hand to be served by sheriff, processing incoming sheriff bill invoices for payment. Preparing and processing Administrative Hearing Requests. Maintaining filing amongst clerical. Many other various office duties as well.
I was only able to attend 2 years of college but feel it was very beneficial in obtaining the knowledge of all the secretarial skills I have used over the last 15 years of my career.
Epic Software Training Presence Health 2013
Served 4 years as Co-Chair on the Health and Safety Committee Board.
Created and implemented a Guide to Office Assistant Training Manual.
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