Successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer 10& years of experience to a challenging position with room for advancement.
Public servant for over 10 years experience. Areas of expertise include, a wide range of resolution of problems, assistance above my departments. Training in areas of Aquatics and swim instruction.
Responsible for coording all work assignments for Aquatics staff. Work directly with the public in assisting proper classes and groups programs. Work directly with Membership ensuring students are correctly assigned into correct class. Responsible to customer request via telephone, e mail . Provide training to all swim instructors for efficiency.
Provide customer service to members and new members. Answer all phone and in person questions regarding membership, credit card problems, programs and any aspect of the YMCA. Handle all problems concerning conditions, classes or scheduling. Process new membership paperwork, collection on monies, assignment of facility passes. Update data relating to the member. Provide assistance in providing information to type of classes and workouts.
Teach all levels of group and private swim instruction. Provide feedback to parents regarding skill practiced. Demonstrate skills to be learned. Assign work assignment for home practice. Answer all inquires regarding lesson and levels. maintain attendance sheets and provide progress reports. Promote a safe an interactive environment for the pool and facility members.
Assist special needs children on and off the bus. Prepare and assign seating charts for each group. Maintain accurate and detailed records .Assist children with safety equipment, wheel chair lift and assigned spot. Ensure the all safety procedures are in place, equipment, seat belts, etc. Assist children with reading, homework, etc. Communicate with parents of childs' trip to school and back. Report any concerns in behavior or health of the child.
Provide the service of fingerprinting to the general public. Ensure accurate information and verification of information. Ensure prints were properly executed. Collect monies for service. Ensure records were accurate at the end of day balance. Provide assistance in all telephone inquiries of services relating to fingerprinting.
Instructor Trainer WSI Red Cross
Red Cross WSI Swim Instructor
AEA H20 Instructor
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