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Apprentice Optician Resume Example

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APPRENTICE OPTICIAN
Summary

Dedicated and focused Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Professional and mature
  • Self-starter
  • Strong interpersonal skills
  • Dedicated team player
  • Results-oriented
  • Self-directed
  • Strong problem solver
  • Resourceful
  • Time management
  • Advanced MS Office Suite knowledge
  • Meticulous attention to detail
  • Understands grammar
  • AR/AP
  • Medical terminology
  • Meeting planning
  • Report development
  • Schedule management
  • Insurance eligibility verifications

Accomplishments

Developed and implemented company's first employee manual outlining all proper business procedures and office policies


Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.


Increased office organization by developing more efficient filing system and customer database protocols.


Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience
Apprentice Optician
January 2014North Suburban Eye Associates - Wakefield, MA
Administrator
January 2012 to January 2012Admirals Bank - Boston, MA
  • Liaison between Boston and Providence locations supporting General Council and Executive staff.
  • Completed monthly expense reports, calendar management, spreadsheets, graphs, presentations, correspondence, filing, prepared monthly Board Meeting minutes, arranged meeting conference space, and ordered food for events as requested.
  • Answered multi-phone line system professionally.
  • Prepared Executive travel itineraries, reviewed/approved purchase orders, requests, and ordered office & kitchen supplies.
  • Processed account payable and accounts receivable transactions and created mass mailings.
  • Back-up coverage/support for Executive Assistant working with CEO in her absence.
  • Managed Administrative Budget for Boston Division office supply expense.
  • First point of contact/face of organization for Boston Division.
  • Communicated with Executives in a professional manner, handled all requests with calmness and ease.
  • Worked on multiple projects simultaneously, and have worn many hats to support executive needs.
Office Manager
January 2009 to January 2011David Feldman CLU, ChFC & Associates - Boston, MA
  • Administratively supported Financial Advisor and team, supervisor for Administrative Staff, organized office operations and procedures; prepared/managed weekly payroll/monthly taxes/annual taxes/W2's, bank reconciliations; booked travel arrangements and appointments; prepared correspondence; designed filing systems; managed calendar; reviewed and approved purchase orders/prepared purchase order requisitions/quotes/maintenance of equipment; assigned and monitored clerical functions; recruited for agency, coordinated semi-annual performance reviews and completed all Human Resource Transaction Forms as needed.
  • Created automated daily/monthly statistic reports and spreadsheets that reduced inaccuracies and provided management with an important decision making tool to run the business efficiently.
  • Decreased office expenditures 10% by implementing needed controls on stock/supplies and standardizing ordering procedures.
  • Developed new client relations through telephone contact and sales activity.
  • Prepared meeting minutes, agendas, travel itineraries, spreadsheets, edited insurance applications and created project lists.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Trained new employees on Client Service Database System, as well as ledger software.
  • Processed accounts payable/receivable requests and expense reimbursements including: invoicing, cash application, researching charge backs, discrepancies and issuing credit memos.
  • Verified payments completed by insurance carriers.
  • Created presentations, mass mailings, marketing material, organizational charts, and graphs.
  • Reviewed and explained insurance plans to clients to guarantee full understanding of premium policies and procedures.
Executive Assistant Vice President and Medical Director
January 2007 to January 2008Vinfen - Cambridge, MA
  • Served as Executive Assistant to the Senior Vice President, Medical Director and Management Staff of Psychiatric Rehabilitation Division.
  • Managed a busy phone system , prepared Human Resource Transaction Forms for new hires and terminating employees, coordinated semi-annual performance reviews and functioned as primary liaison to clients and ensured a consistently positive customer experience.
  • Prepared Consultation Tracking Reports, managed payroll process, expense reimbursements, accounts payable requests, purchase orders, presentations, spreadsheets, correspondence, organizational charts and graphs for Psych.
  • Rehab Division.
  • Efficiently scheduled appointments, meeting arrangements and logistics for conferences internationally, as well as locally.
  • Prepared audio and visual equipment for meetings; created brochures for client distribution using MS Publisher.
  • Managed administrative budget for Psychiatric Rehabilitation.
  • Coordinated travel logistics and flight arrangements for conferences internationally and locally.
  • Maintained corporate website for division; planned and organized annual events.
  • Purchased office supplies and equipment for division.
  • Maintained calendar for Sr.
Psychology Program Coordinator II
January 2001 to January 2007Cambridge Health Alliance/Cambridge Hospital - Cambridge, MA
  • Administratively supported the Division of Psychology in all aspects of administration, recruitment and maintenance of psychology programs in collaboration with Chief of Psychology, Associate Directors and Harvard Medical School affiliates.
  • Managed the recruitment process and completed HRTF's - termination paperwork, new hire forms, semi-annual performance reviews, change of status, Cori checks, reference checks and re-hire forms.
  • Developed databases, new filing system, and marketing materials.
  • Managed payroll process for 150 employees, overseen annual orientation of new employees/interns arranging faculty appointments, voice mail access, pagers, office space and equipment, health insurance benefits, ID badges, medical staff paperwork, and IT access/trainings.
  • Created Administrative Manual for the Division of Psychology which included: training and development, tracking of all off site cell phones, computers, copy/fax machines, hospital directories and created strategies within the manual that implemented plans for the improvement of the recruitment process.
  • Organized and planned the Harvard Faculty Club annual graduation for the Psychology Education and Training Program graduates.
  • Screened and reviewed 350 resumes annually for applicants that were interested in applying to the Psychology Education and Training Program within The Cambridge Health Alliance and Harvard Medical School.
  • Provided administrative support to Chief of Psychology and Associate Directors which included: spreadsheet creation and presentations, generating correspondence, filing, creating supervision logs, managed Harvard Medical School website for Division of Psychology.
  • Assisted in the implementation of reports and grants through the American Psychological Association, Department of Mental Health, General Medical Education Committee.
  • Coordinated the minute taking, scheduling, and conference space for yearly training seminars/events, faculty appointments, and weekly departmental meetings.
  • Processed all budgetary items according to fiscal budget for the Division of Psychology.
Department Administrator
January 1998 to January 2001Melrose Wakefield Hospital - Melrose, MA
  • Provided administrative support to Laboratory Director, Imaging Director, and management staff supporting four off site campuses.
  • Coordinated and prepared orientation packets for new employees.
  • Processed new employee training materials: change of status forms, leave of absence forms, tuition reimbursement forms, salary/budget revision forms, and discussion/corrective action forms.
  • Maintained and revised policies and procedures according to Joint Commission standards and JCAHO standards.
  • Assisted management with annual budget for the Department of Laboratory Services and Imaging Services.
  • Prepared spreadsheets, presentations, org.
  • charts and correspondence.
  • Managed the temp.
  • pool for Laboratory Services which included: processing payroll, supervised 8 temporary employees, delegated projects and misc.
  • filing.
  • Produced weekly and monthly inventory logs for departments.
Account Manager/Administrator
January 1992 to January 1998Fleet Corporate Services/Private Clients Group - Malden Boston, MA
  • Provided administrative support to Senior Vice President, Marketing Director and Chief Financial Officer within Fleet Private Clients Group.
  • Managed a staff of 15 temporary employees for staffing and coverage of all shifts.
  • Completed monthly evaluations of temporary employees.
  • Processed confidential client data pertaining to customer accounts needing special attention.
  • Coordinated quarterly functions for Marketing Director and department.
  • Created spreadsheets and statistical reports for senior management.
  • Served as liaison support Wholesale/Retail Lockbox customer base, servicing Fleet MA, ME and NH affiliates.
  • Maintained daily statistics for each lockbox employee.
  • Managed personal accounts pertaining to customer satisfaction.
  • Cross-Trained employees to review mail, call center inquiries, invoices, balance payments and process checks pertaining to Lockbox accounts.
  • Purchased office supplies/equipment, provided coverage for reception area, created spreadsheets and processed HRTF's as required by department.
Education
Business Management, Total Quality Management, Principles of Management : 1997New England College of Finance - Boston, MA
Business Administration, Marketing, 1992North Shore Community College - Lynn, MAGPA: Received Distinguished Services Award for Outstanding Contribution and ServiceBusiness Administration, Marketing Received Distinguished Services Award for Outstanding Contribution and Service
Skills
10 Key, accounts payable, accounts receivable, Administrative, administrative support, ADP, agency, audio, Back-up, balance, bank reconciliations, Benefits, Bookkeeping, brochures, Budget, Business Management, call center, charts, clerical, conferences, Consultation, Council, credit, Client, Clients, client relations, customer satisfaction, Customer Service, Database, Database Creation, decision making, employee training, Event Planning, senior management, expense reports, fax machines, File Maker Pro, File Management, filing, Financial, Financial Advisor, Forms, grants, graphs, Harvard, HRIS, Human Resource, HR, Imaging, insurance, internet access, Inventory, invoicing, ledger, logistics, MA, Director, Marketing, marketing materials, marketing material, materials, Meditech, meetings, Mental Health, access, Excel, mail, Microsoft Office Suite, office, Outlook, Power Point, MS Publisher, Word, Networks, Next, Office Manager, organizational, Payroll, processing payroll, Peachtree, People Soft, performance reviews, phone system, Policies, Presentation Development, presentations, Problem Solving, Psychology, Quick Books Pro, Receptionist, reception, Recruiting, recruitment, Rehabilitation, researching, Retail, sales, scheduling, seminars, Siebel, spreadsheets, Spreadsheet, staffing, statistics, supervisor, supervision, taxes, telephone, phones, phone, Total Quality Management, Travel Arrangements, Visio, voice mail, website
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Resume Overview

Companies Worked For:

  • North Suburban Eye Associates
  • Admirals Bank
  • David Feldman CLU, ChFC & Associates
  • Vinfen
  • Cambridge Health Alliance/Cambridge Hospital
  • Melrose Wakefield Hospital
  • Fleet Corporate Services/Private Clients Group

School Attended

  • New England College of Finance
  • North Shore Community College

Job Titles Held:

  • Apprentice Optician
  • Administrator
  • Office Manager
  • Executive Assistant Vice President and Medical Director
  • Psychology Program Coordinator II
  • Department Administrator
  • Account Manager/Administrator

Degrees

  • Business Management, Total Quality Management, Principles of Management : 1997
    Business Administration, Marketing , 1992

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