I am forward-thinking, ambitious, and diverse professional offering a unique combination of creativity and analytical skills with the ability to think critically in a fast paced environment. An individual with the aptitude to plan, organize and prioritize tasks, possesses exceptional written and oral communication skills. I am a team player yet also flexible. I possess over 6 years of extensive experience in customer service and would like to join a company where I can share my knowledge and continue to expand upon my knowledge.
The Appraisal Desk Coordinator executes the assignment and tracing of residential appraisal orders through an appraisal management software, ensuring accuracy and defined Service Level Agreements.
Mortgage institution primarily focused on processing purchase home loans. Provided support to Loan Officers and underwriting teams by ensuring timely, judicious and accurate processing of mortgages.
Financial institution focused on processing purchases and refinanced home loans. Provided support to Home Mortgage Consultants and underwriting teams by ensuring timely, judicious and accurate processing of mortgages.
Transportation Logistics Company focused on providing services for all consultative, executional, and transactional supply chain needs.
Financial institution focused on processing refinanced and purchase home loans. Provided support to loan officers and underwriting teams by ensuring the timely, judicious and accurate processing of mortgages. Reviewed and verified borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submission. Ensured compliance with company policies, federal policies, underwriting guidelines and lending-program requirements.
In-bound medical insurance call center focused on Medicare eligible recipients; answering their questions and concerns on insurance policies and medical claims. Handled incoming calls from policyholders, responded to inquiries, resolved problems related to medical claims, policy renewal and policy premiums. Calmed angry callers, repaired trust, located resources for problem resolution.
Lender X (appraisal ordering software)
Adobe Audition 2.0
MS Office(Word, Excel, PowerPoint, Access, Outlook)
LIS(mortgage processing software)
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