Applications analyst with over twenty years experience in higher education software development and support. Dedicated employee with experience ranging from user technical support to all phases of software development life-cycle.
Involved in entirety of custom software development life-cycle from designing and coding to debugging and testing of multiple applications across multiple departments. Provide support for vendor applications including upgrades, software customization, installation, requirement analysis, security, testing, maintenance, and user support. Work with networking and security teams to meet requirements of custom and vendor applications. Work closely with users to develop an understanding of their business processes in order to provide custom functionality and make informed recommendations. Specialize in support and customization of RMS, NIU's Housing application. Work with interfaces to Peoplesoft data in multiple departments.
Develop applications using COBOL on a VAX 6310 to supplement third party manufacturing software. Monitor system performance, provide network support and perform software upgrades. Provide technical support to users. Analyze and recommend software and hardware to meet company needs. Promoted from position of Programmer Operator in June 1995.
Calculate commissions, summarize individual sales activity and create spreadsheets from sales and other reports. Research, update and route reports. Research and resolve account discrepancies for sales force. Download data and process various forms.
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