Fast learning with years of software and hardware support ranging from tier 1 to tier 3. Excelled at finding the root of a problem and fixing it.
07/2016 to 02/2017
Application Support TechnicianG/O Digital MarketingSupported and troubleshoot any issues with the SQL database and data warehouse. Created SQL scripts and manipulated data to meet the customers needs. Analyzed data discrepancies and work with the developers to fix them. Administrated several different applications including JIRA, Salesforce, and Workfront.
04/2015 to 05/2016
Technical Support SpecialistTrimble Construction Logistics (Contract)Provided global support of Trimble proprietary GPS hardware and software products. Help customers setup Trimble's GPS hardware suite on concrete trucks along with helping install, setup, and maintain software on customer servers and desktops.
07/2014 to 01/2015
Application Operations SupportBechtel Corporation (Contract)Batch job administration including scheduling, execution, monitoring, reporting, and development via Redwood Cronacle. Administration and execution of jobs when requested by internal customers via SAP, Oracle and Redwood Cronacle.
08/2013 to 06/2014
Honeywell Aerospace Division (Contract)Coordinate with lab owners in reducing non-compliant machines and equipment patching and migrating to VLAN along with inventorying any computers not conforming to Honeywell policy. Also providing tier 2 tech support as necessary to get computers compliant.
03/2011 to 06/2013
Devry University (Part Time)Installed software, modified and repaired hardware and resolved technical issues. Provided tier 1 and tier 2 support for all students and faculty of Devry University across all three campuses in Phoenix, Arizona. Supervised and taught over 15 tier 1 and tier 2 people to ensure the best customer service.
Bachelor of Science: Computer Information SystemsDevry University － Phoenix, Arizona