Background in application support and various Information Technology skills. Preferably looking to stay in the Information Technology industry. Ability to learn new skills quickly.
Contractor for client Jones Lang LaSalle supporting one of their most used applications Tracker. Primary support resource for this global application. Provided support via their SSMS database and Administration pages in their UI. Able to fix issues, provide enhancements, and answer questions by querying their database which was new for this position. Initially multiple resources in same position and for the last year I have been the primary resource available for this application with the size of the application and amount of users more than doubling in that time frame. Conducted training weekly for users to have Administration access so they would be able to take care of their own simple requests. Thousands of emails and hundreds of hours in meetings working for this Fortune 500 company.
Contractor for client Jones Lang LaSalle working for their MDM SSMS database and Informatica application to cleanse their data.
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