QUALIFICATION SUMMARY: I have proven ability in operations, customer service, computer and interpersonal skills. I am highly motivated and talented in banking and accounting software. I am proficient in performing high volume of work under strict deadline pressure. I have knowledge in many areas of the banking industry including Fedwire and ACH. I have superb analytical skills and able to multi-task and learn new tasks quickly. Assisted in the development and implementation of the procedures, used to bridge the gap between departments.
ACH, Accounting, Balancing accounts, Banking, Billing, Customer service, Documentation, Fedwire, Government
Help desk support, , Policies, Procedures, Quality, Teamwork, Treasury, Workflow coordination, Written correspondence
⦁ Monitor and administers updates for three business lines which includes the Fedwire production and test applications and Department of Education.
⦁ Utilizes business line software applications applying documented scripts to conduct application testing, contingency tests; identifies and assist with application issues.
⦁ Deliver help desk support for inquiries from depository institutions to assist with configuration, application and MQ testing.
⦁ Create new Fedwire accounts and assist depository institutions with questions regarding the setup of their Fedwire accounts.
⦁ Assist in the development and maintenance of internal procedures, scripts and user application documentation to ensure compliance with the Federal Reserve System and the Department of Education requirements.
⦁ Process payments, billing and correspondence for the Department of Education.
⦁ Support the processing and nightly settlement of application that has over $25 trillion worth of transactions on a yearly basis.
⦁ Deliver help desk support for external and internal customers within the 12 Federal Reserve districts for two applications.
⦁ Responsible for performing end of day settlement of the accounting functions for three business lines within the Treasury and Payment Services Department.
⦁ Monitor and support daily operations for three applications.
⦁ Develops and maintains internal procedures to ensure compliance with Federal Reserve System and Department of Education requirements.
⦁ Trains and assists internal and external customers with understanding of policies, procedures and functionality of three applications.
⦁ Responsible for reviewing and researching implementation packages to assure compliance requirements.
⦁ Assign the implementation workflow to one of twenty one associates according to package requirements and associate skills.
⦁ Responsible for processing transactions for the company's implementation of ACH client setups and maintenance request.
⦁ Work various maintenance requests within the allotted turnaround times following compliance requirements.
⦁ Help desk support for various internal and external clients relating to the implementation of ACH services.
⦁ Balance the drafts DDA rejects for the ARC procedure.
⦁ Verify Implementation packages are setup correctly according to company procedures and federal requirements.
⦁ Responsible for providing quality customer service by researching, resolving and processing ACH corporate fraud returns on four applications.
⦁ Performed functions within the service level agreement, while assuring compliance with regulatory standards and internal policies, and procedures.
⦁ Post accounting entries and make appropriate dispositions to DDA and G/L accounts.
⦁ Verify posting of transactions for accuracy.
⦁ Review and edit procedures and process map for the Exceptions department.
⦁ Work company's internal and external return unresolved reports.
⦁ Monitor right fax and emails workflow systems for the company.
⦁ Train teammates and other operational teams within the department and other locations within the country bon the exceptions process.
⦁ Assist interenal and external auditors serving as the subject matter expert and main contact person .
⦁ Work as Subject matter expert for several conversions and procedures enhancements such as Merrill Lynch, LaSalle, BOC, IAT, procedures, Military Banking, and OFAC.
⦁ Responsible for processing transactions for the company's operations to support domestic and international consumer wire request.
⦁ Use my high risk verifying skills to prevent potential wire fraud.
⦁ Maintained internal operational procedures when interpreting customers needs and ensure that all bank standards are met.
⦁ Investigate and resolve customer inquiries and written request for issues with escalated consumer's accounts.
⦁ Prepared monthly reports, regarding quality assurance within the fulfillment department.
⦁ Reconciled suspense account for call center.
⦁ Responsible for the prompt response to customer issues and improvement to the overall image of the company.
⦁ Investigate and resolve customer inquiries and written request for all consumer request.
⦁ Reconciliation of the suspense account.
⦁ Post customer refunds and adjustments based on completion of research activity for retail products and services.
⦁ Help develop procedures to screen request for transfers and refunds within the call center.
⦁ Became an Officer within Bank of America.
⦁ Awarded Spirit Medallions and Awards for going beyond the call of duty, loyalty, teamwork, quality, commitment and dedication during inclement weather.
⦁ Assumed the lead roles on implementation of the FDES screening process for department.
⦁ Assisted in the development and implementation of the procedures, used to bridge the gap between departments.
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