Answering Service Operator Resume Example
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ANSWERING SERVICE OPERATOR
Professional Summary
Helpful and adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Always Willing to learn new skills
Skills
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Work History
Answering Service OperatorFeb 2019 - Current
Kootenai Medical CenterPost Falls , ID
Kootenai Medical CenterPost Falls , ID
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
- Connected callers with appropriate professional, department or business.
- Maintained high level of customer service through friendly and polite demeanor.
- Relayed and transcribed written and verbal messages to different oncalls for hospitals, law offices and other after hour businesses.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
Staffing SpecialistJun 2017 - Feb 2019
Bass Pro ShopsLittle Rock , AR
Bass Pro ShopsLittle Rock , AR
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
- Conducted salary survey research for both exempt and non-exempt positions.
- Developed and facilitated all new-hire orientations.
- Audited workplace, employee and management policies and procedures.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Advertised job opportunities through attending workforce Solutions events and posting open positions in social media platforms, job boards and media outlets.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Acted as staff member advocate, encouraging and supporting Managers to identify and resolve conflicts.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Event Coordinator/Office ManagerJul 2015 - Jul 2016
Paseo Real ReceptionsCity , STATE
Paseo Real ReceptionsCity , STATE
- Performed billing, collection and reporting functions for office generating over annually.
- Completed bi-weekly payroll for 80 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Handled all incoming business and client requests for information.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Received, screened and routed incoming calls.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Verified 80 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Increased team productivity by reorganizing office supplies and protocols.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Directed wedding-day happenings including guest arrivals, ceremony timing, meals and speeches.
- Met with potentials clients and gave quotes on services and general wedding costs.
- Assisted with wedding set up and decoration.
- Assisted in scheduling bands, caterers and photographers.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Supervised onsite team of 23+, including caterers, audio-visual technicians, and facility management team.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Recordkeeping SpecialistAug 2014 - Jul 2015
JAMCO IntlCity , STATE
JAMCO IntlCity , STATE
Education
High School DiplomaJun 2010
Edinburg North High SchoolCity
Edinburg North High SchoolCity
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Resume Overview
School Attended
- Edinburg North High School
Job Titles Held:
- Answering Service Operator
- Staffing Specialist
- Event Coordinator/Office Manager
- Recordkeeping Specialist
Degrees
- High School Diploma Jun 2010
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