LiveCareer-Resume

anchorage branch supervisor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Qualifications
  • 9 Years of customer service.
  • 6 Years of Accounting.
  • Effective communicator, attentive listener, patient and diplomatic.
  • Proficiency and computer application.
  • Able to build strong working relationships with co-workers and customers.
  • Energetic and attractive performance.
Skills
  • Skills & Abilities
  • Ability to work under pressure.
  • Active listening.
  • Computer skills – Customer service software.
  • Knowledge of computer software, such as Excel and Microsoft words.
  • Fast typing.
  • Self-presentation and communication skills.
  • Strong written and verbal communication.
  • Fast learner.
  • Positive attitude.
  • Certify Reducing Auto Related Injuries.
  • Accurate data entry.
  • Certify CPR and First AID.
Education and Training
Sem Yeto High School Fairfield, CA, Expected in 04/XXX1 High School Diploma : - GPA :
Experience
Selco Community Credit Union - Anchorage Branch Supervisor
Eugene, OR, 07/2022 - Current
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Managed quality control and maintained high level of customer satisfaction.
  • Created production schedules, managed resources and oversaw deadlines to complete duties promptly.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
  • Monitored office inventory to maintain supply levels.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
Tmx Finance Family Of Companies - Transaction Processing II Associate
Alexander City, AL, 09/2021 - 07/2022
  • Mail run to the office at 7 AM and 2 PM to pick up mails from different providers.
  • Open and sort mails to different departments.
  • Scan files to different departments for review and correction in order for providers to get paid
  • Daily filing for scanned medical bills from different providers.
  • Cut checks from the State of Alaska to providers.
  • In charge of AK04 Account by providing vouchers to different providers.
  • Create shipping labels for AK04 Vouchers.
  • AK04 reports to managers when vouchers are sent out.
  • Post daily mails from different departments and return medical bills to providers for correction.
  • Print thousands of EPSTD from the States , insert in envelope, post and mail out.
  • Sorted and archived documents and files by form type to assess inventory of information.
Credit Union One Financial Institution - Teller Associate
City, STATE, 05/2021 - 09/2021
  • Serves members by completing account transactions
  • Sells cashier’s checks and traveler’s checks
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Reconciles cash drawers by proving cash transactions, counting and packaging currency and coins
  • Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency and assisting in certification of proof.
  • Assist managers or supervisors in vaults for change and loan to teller’s drawers
  • Check the night drop deposit.
  • Make sure all end of day reports are submitted to managers.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Identified transaction errors when debits and credits did not balance.
Alaska Sales And Service - DMV Title Clerk/Accountant
City, STATE, 08/XXX9 - 02/2021
  • Responsible for the daily processing of vehicle titles
  • Request titles from different States for trade in vehicles
  • Send titles to lienholder and customers.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Verified document authenticity to process license application.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Cut refund checks for overpayments on DMV fees
  • Request titles from different lien holders
  • Verify customer’s vehicle insurance and paperwork before submitting to the main DMV branch
  • Collecting bill payments
  • Daily filing for funded DMV deals.
Dorel Sports - Clerk/Shipping and Receiving Clerk/Payroll Specialist
City, STATE, 10/XXX7 - 07/XXX9
  • Collecting, calculating, and entering data in order to maintain and update payroll information.
  • Emailed different agencies for temporary employee time cards.
  • Respond to employee inquiries regarding payroll issues and concerns.
  • Did various tasks assigned by the supervisor or manager.
  • Performed clerical duties, for Program Directors, including copying, filing, printing, emails, Microsoft Excel Spreadsheets XXX0, creating labels for inventory products, scheduling appointments with different distributions for orders and running four different types of reports for the company.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
Bluesky Telecom. - Customer Service Representative
City, STATE, 02/XXX5 - 06/XXX7
  • Properly directed inbound calls in phone queues to improve call flow.
  • Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Sent out text and emails about the company's promotions for electronics, cable and internet services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Improved customer service wait times to mitigate complaints.
Northbay Distribution - Team Leader, Logistics
City, STATE, 04/XXX1 - 01/XXX5
  • Inventory counts for new products coming in the company.
  • Daily reports for all the return and damaged products.
  • Printing labels for shipping packages.
  • Answering customers' questions through the phone and emails.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained daily inventory to facilitate successful material distribution.
  • Logged, processed and followed up on merchandise authorization shipments in databases.

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Resume Overview

School Attended

  • Sem Yeto High School

Job Titles Held:

  • Anchorage Branch Supervisor
  • Transaction Processing II Associate
  • Teller Associate
  • DMV Title Clerk/Accountant
  • Clerk/Shipping and Receiving Clerk/Payroll Specialist
  • Customer Service Representative
  • Team Leader, Logistics

Degrees

  • High School Diploma

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