Self-starter with strong technical aptitude. Conversant in technology with a clear understanding of the linkages of data and its downstream effects. Adept at establishing collaborative relationships with stakeholders to prioritize needs and deliver practical solutions on time within fast-paced environments. Comfortable working with international teams (India, Russia, Ukraine).
Project Management | Security Compliance & Risk Mitigation | Continuous Process Improvement | New System Implementation | Data Analysis, Tracking & Reporting | Troubleshooting & Problem Solving | Data Retrieval | Excel Advanced Functions | SharePoint Analysis, Development & Implementation | Change Management | Automation | Process Efficiency | Exception Handling | Metrics Collection | Process Documentation
Patient and diligent
MS Office proficiency
Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents.
Planned, installed, configured, and monitored document management infrastructure.
Regularly audited open systems user access management to ensure compliance with established standards, policies, and configuration guidelines.
Automated repeatable tasks where possible to increase efficiency
Interfaced with users at all levels of the organization to provide helpful end-user support.
05/2012 to 04/2015
Analyst, Client Product Support (Systems Analyst)NetCracker Technology Corporation － Lake Mary, FL
NetCracker is contractually obligated to remove all references to user access within a two week period when an employee leaves the company.
Challenge was to address remediation items from client initiated internal audits of user access in the open systems environment where the operations support and security administration groups were not able to see a user's complete profile.
Utilized data from UNIX-based servers, ERP HR, and eTrust environmental reports to create a source data worksheet in Excel.
Utilized Excel's vlookup and pivot table capabilities to standardize and format data for highly customized reporting.
Created a SharePoint site with workflows to automatically distribute customized reports, track response, and prioritize additional actions needed.
Worked with multinational support teams - applications support, database analysts, operations support, and security administration -- to clean up residual user access and group permissions and address new issues proactively.
Response time from managers for 4 clients, 117 servers, and 76 individual reports for 34 NetCracker and Convergys managers typically exceeded 50% within the first day of a quarterly audit.
08/1998 to 05/2012
Analyst, Enterprise Production ControlConvergys Corporation Information Cincinnati Bell Information Systems － Lake Mary, FL
As a production support analyst subject matter expert for multiple clients, environments, and applications, the challenge was to migrate work management processes and knowledge repositories from Lotus Notes 6.5.1 to SharePoint.
Responsible for development, deployment, ongoing functionality enhancement, maintenance, access management, and support of a departmental SharePoint site that was utilized by hundreds of users in several groups.
Databases were used to submit various forms of processing requests, produce scheduling details and summaries, and document processing exceptions.
SharePoint site reinforced training when the workload of the Production Support group was migrated to Hyderabad by NetCracker beginning in 2013.
Worked with cross-functional teams to handle processing exceptions.
Coordinated resolutions with business units, systems support, and operations groups.
Participated in disaster recovery exercises in mainframe, iSeries/Power Systems, and Open Systems environments.
Business intelligence, CA-7, building collaborative relationships, communication skills, client production support, data management, data mining, data visualization, disaster recovery, MVS, internal audits, JES2, leadership, Lotus Notes 6.5.1, mainframe, open systems user access management, Excel, pivot tables, vlookups, SharePoint, process modeling, reporting, Tableau 9.3, systems support, UNIX, NetBackup, Visio