LiveCareer-Resume

amsa clinic profiler resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly motivated and committed Advance Medical Support Assistant/(Clinic Profiler) with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring clinical profiling background and team-building skills to deadline-driven environment.

Accomplishments
  • Use Microsoft Excel daily for AMT and Profile Team.
  • Successfully transitioned to use of Light Electronic Action Framework (VAleaf) for electronic submission of clinical change requests.
  • Received an Certificate of Appreciation for my Commitment to promote PAS's mission (2020)
  • Received Certificate of Excellence for collaboration with Rehabilitation Service for my Excellent Teamwork. (2019)
  • Received an Certificate of Appreciation for my participation with Million Veteran Program for help with Research data
Skills
  • Medical office administration
  • Verbal and written communication
  • Detail-oriented
  • Teamwork
  • Multitasking abilities
  • Employee Training
  • Medical terminology knowledge
  • Staff education and training
  • Administrative support
  • Creative problem solving
  • Documentation and reporting
Work History
AMSA/(Clinic Profiler), 11/2019 - Current
Veterans Administration Wichita Falls, TX,
  • Series: 0679 Pay Plan: GS Grade: 6
  • Advance Medical Support Assistant performing duties as Clinic Profiler for VA Edward James Hines Healthcare System, to include all Community Based Outpatient Clinics.
  • Liaison between clinical services and health administration ensuring correctness of clinical requests used to maintain scheduling templates, while ensuring lowest potential scheduling conflicts which may arise allowing VA to continue to meet needs of veterans.
  • Demonstrates ability to coordinate with clinicians, staff, to set priorities while organizing work involved for completing clinical requests to meet provider template deadlines.
  • Clinic profile set up ensures clinic structure allows scheduling of patients, direct workload capture, accurate access wait times, direct insurance and co-pay billing; and track facility and provider performance against national, VISN and local measures.
  • Consistently ensuring compliance with Nationally established policies, program guidelines and mandates.
  • As well as VISN and local level VA Medical Center directives and HAS processes, policies, and regulations while completing clinical requests of all types.
  • Carefully, following all VA policies and procedures regarding patient confidentiality, HIPAA statutes, and computer security protocols.
  • Has ability to, communicate, both orally and in writing via Outlook, telephone, or direct message contact, in order to complete daily job assignments.
  • Includes but not limited to communication with CBOCs within VA Hines system to clarify any inconsistencies with requests and clinical templates.
  • Ensuring correctness of the requests requires effective coordination and communication from clinical staff at varying grade levels and clinic profiler team members.
  • Ensure that completed profiles reflect national, networks, local goals, directives, and policies.
  • Demonstrates excellent proofreading skills to ensure all information entered into the computer is accurate and then emailed via LEAF or Outlook providing the requester with requested action taken.
  • Possesses the ability to understand, interpret and communicate technical medical terminology and procedure names between providers.
  • Gained advanced knowledge of the technical health care process as it relates to access to care while interpreting providers’ clinical requests and ensuring little negative impact on patient appointments.
  • Reviews clinical change requests daily in our web based Light Electronic Action Framework (LEAF) request system, and VistA for appropriateness and accuracy.
  • Monitors clinic profiles within VistA, identifying, correcting negative trends to assist staff in projecting clinic needs with grid validation and analyzing clinic utilization.
  • Advanced knowledge of managing a clinic including the skills to prioritize and coordinate the work of several people when necessary while ultimately maintaining the judgmental ability, familiarity, and awareness of the needs of the clinic profilers and other VA Departments.
  • This includes independently utilizing reference sources, decision-making, and empowering the clinic profiler team to collaborate and resolve problems within a complex systems environment.
  • Has the ability to perform work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work when team members are absent.
  • Completes various clinical requests for providers via LEAF to assist in the closure, cancellation, restoration, and modification of requested clinics.
  • Manage daily clinical request, which may or may not have a direct effect on rescheduling follow up appointments for established patients.
  • Assisting in the ongoing development of clinical request forms on our web based VA LEAF program.
  • Allowing providers to submit various types of requests in regards to clinical templates.
  • Using mapped workflows, requests are submitted to the approving authorities, allowing a more efficient workflow for providers, requestors, and clinical profilers to complete in a timely manner.
  • With the ability to update forms in real time, allowing the profile team and myself to be subject matter experts on clinical requests.
  • Continuously shows strengths in teamwork while tasked to complete various projects with critical timelines to reduce affects on currently scheduled patients and in use clinics.
  • Aides in brainstorming ideas to help progress clinics that work for both providers, schedulers, and patient needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Identified issues, analyzed information and provided solutions to problems
  • Maintaining our self-serve kiosk with touchscreen technology Hardware, which is designed to enhance the Veteran’s experience and access to health care.
  • Managing user profiles within the Veterans Point of Service (VPS) web-based software (VetLink), which aids in daily check-in and clinic flow process.
  • Continued ability to operate computerized programs and databases in order to enter, modify, and retrieve sensitive information into or from electronic health records, scheduling systems and/or reports.
  • These computer systems include; Veterans Health Information Systems and Technology Architecture (VistA), VSEGui, VEText, Appointment Postcard Boilerplate, AudioCare, VetLink, and Leaf.
  • Supervisor:Marie Gratace 708-955-2774
Advanced Medical Support Assistant, 08/2018 - 11/2019
Edward James Hines VA City, STATE,
  • Series: 0679 Pay Plan: GS Grade: 6
  • Advanced Medical Support Assistant performing duties as Clinic Appointment Scheduler for the Occupational Therapy Clinic
  • Connection between services ensuring correctness of clinical requests used to build or modify scheduling templates, while providing lowest potential scheduling conflicts which may arise allowing VA services to meet needs of veterans.
  • Reviews Insurance Capture Buffer (ICB) information daily to verify patient’s insurance information and updates information in ICB, as needed.
  • Collaborates with staff clinicians to set priorities while organizing work involved for completing requests. Ensuring correctness of requests requires effective coordination from clinical staff at varying grade levels and clinic profiler team members.
  • Communicates in professional manner, through various forms to complete daily job assignments and clarify any inconsistencies with requests and clinical templates.
  • Coordinates with other services during clinic build and validation process to ensure correct coding and billing are associated for proper provider work credit.
  • Gained advanced knowledge of technical health care process as it relates to access to care while interpreting providers’ clinical requests and ensuring little negative impact on patient appointments.
  • Ensures compliance with all VA policies and procedures regarding patient confidentiality, HIPAA statutes, and computer security protocols while completing clinical requests of varying types.
  • Advanced knowledge of managing clinics including skills to prioritize and coordinate work of several people when necessary while ultimately maintaining judgmental ability, familiarity, and awareness of needs of clinic profilers and other VA Departments.
  • Independently utilizing reference sources, decision-making, while empowering clinic profiler team to collaborate and resolve problems within complex systems environments.
  • Ability to perform work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work when team members are absent.
  • Assisted in request with the Profile/Cancellation Team for appropriateness and accuracy. For completing various clinical requests to assist in the closure, cancellation, restoration, and modification of requested clinics.
  • Reviewed daily consult requests and set initial clinical appointments.
  • Ability to successfully operate hardware/software programs and databases to enter, modify, and retrieve sensitive information into or from electronic health records, scheduling systems and/or reports.
  • Supervisor: Nakia Roddy-Jackson
Medical Technician(phlebotomist), 05/2017 - 11/2018
Edward James Hines VA City, STATE,
  • Series: 0679 Pay Plan: GS Grade: 05.
  • Previous Medical Technician Assistant in PLMS Laboratory department clinic.
  • Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in courteous and helpful manner in order to complete job assignments.
  • Computer systems to include; Computerized Patient Record System (CPRS), Veterans Health Information Systems and Technology Architecture (VistA), CPRS Graphical User Interface (GUI), and VetLink.
  • Follows procedures for patient identification, sample procurement, and specimen labeling
  • Performs routine venipuncture specimen collections from patients
  • Follows laboratory procedures for collecting specimens in the appropriate container
  • Controls the physical condition of samples and responds to time factors to ensure that the physiologic state of the specimen is maintained
  • Provides education to patients for proper collection techniques
  • Prepares samples for testing to include labeling, centrifugation, decanting and aliquoting, etc.
  • Maintains adequate supplies for all phlebotomy and specimen procurement procedures
  • Answers incoming calls for the laboratory service - finding and relaying accurate information or referring the caller to technical personnel
  • Performs standard diagnostic tests/procedures such as bleeding time, occult blood, urine dipstick, pregnancy test, fingerstick glucose
  • Performs sterilization on the autoclave, and cleans glassware and other reusable items
  • Identifies and appropriately responds to adverse reactions such as fainting, nausea, vomiting, convulsions, and arrests
  • Performs other related duties as assignedAbility to understand, interpret and communicate physicians’ orders to accurately schedule appointments/exams and to ensure patients are directed appropriately on diagnostic procedures.
  • Has the ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
  • Has ability to communicate effectively and professionally with employees at varying grade levels.
  • Possesses the knowledge and skill to prioritize and coordinate the work of several people when necessary while ultimately maintaining the judgmental ability, familiarity and awareness of the needs of the Laboratory clinic and other VA Departments.
  • Follow all VA Medical Center policies and procedures regarding patient confidentiality, HIPAA statutes and computer security protocols.
  • Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
  • Outpatient collection of laboratory specimens. Collecting, evaluating, processing of clinical laboratory specimens. Physical dexterity and high level of skill in drawing blood specimens. Promptly accessing and processing specimens. Prepared specimen for distribution to in-house laboratory. Identify specimen acceptability, quality and source.
  • Verified and updated clinical and demographic records though VistA and VetLink programs.
  • Supervisor: Brandy Kenny
Education
Phlebotomy Technician: Phlebotomy, Expected in 08/1999
-
The Career Academy - Chicago, IL,
GPA:
Status -
  • Coursework in Phlebotomy course covers venipuncture skills, centrifugation, anatomy and physiology, microbiology, specimen handling, and other skills, knowledge, and techniques necessary. So as a Certified Phlebotomy Technician you will be proficient in the collection of blood and non-blood specimens for testing, so that specimens can be analyzed in a clinical laboratory. Blood and non-blood tests are used to diagnose illness, evaluate the effectiveness of medications and determine whether a patient is receiving proper nutrition. Some phlebotomists collect blood for other purposes, such as blood drives and in blood donation centers. They talk with patients and donors to help them feel less nervous about having their blood drawn. Phlebotomy procedures include verifying the patient’s identity to ensure proper labeling of specimens and entry of information into a database. Keeping a clean, sanitary, and safe work environment is extremely important so they can avoid infection or contamination. Certified Phlebotomy Technicians also assemble and maintain equipment such as needles and specimen containers.
Certified Nursing Assistant: Nursing Assistance, Expected in 04/1996
-
Healthone Healthcare Homecare - Chicago, IL,
GPA:
Status -
  • Nursing Assistant coursework will teach the duties and responsibilities that they learn through studies and experience. Since their job is to provide basic care for daily living of patients,
  • Help patients use the bathroom
  • Clean and bathe patients or residents
  • Maintain patients’ hygiene and change bedding
  • Turn, reposition and move patients between wheelchairs, seats and beds
  • Serve meals and help patients eat their food
  • Measure vital signs like blood pressure and temperature
  • Listen to patients regarding any health concerns they might have and report details to a Registered Nurse or Doctor
Certifications


  • COMPACT Act, Section 201: The Essentials
  • Intro to Clinic Profiles
  • Clinic Profiles: Know Your Role
  • Harassment Prevention & Accountability Training
  • Mandatory Annual Training & Education for All Employees - HIN
  • VA Office of Inspector General Training
  • Civility and Respect in the Workplace
  • PACT Act 101 Overview Training
  • Crucial Conversations - Module 2
  • VHA Directive 1230 Recertification Training
  • VA Core Values Training (I CARE Recommitment)
  • Globally Harmonized System (GHS) Hazard Communication and the GHS
  • Own the Moment Refresher
  • Integrity and Compliance Awareness Training for all Non-Revenue Staff
  • Whistleblower Rights and Protections
  • S.A.V.E. Refresher Training
  • VA Privacy and Information Security Awareness and Rules of Behavior (WBT)
  • Government Ethics - The Essentials
  • Privacy and HIPAA Training
  • Crucial Conversations - Module 1
  • Prevention and Management of Disruptive Behavior (PMDB): Part 1 for All Employees Refresher
  • Patient Identification - Hines
  • My HealtheVet: Secure Messaging Basic
  • My HealtheVet - Privacy and Security Rules of Behavior
  • The EEO, D&I, No FEAR, and Whistleblower Rights and Protection Policy Statement
  • The Notification and Federal Employee Antidiscrimination and Retaliation (No FEAR) Act TrainingVA-
  • Harassment Prevention & Accountability TrainingVA-
  • Mobile Device Security (WBT)
  • Rate Mobile Device Security (WBT)
  • How to Use Visual Management Boards (enduring material)VA-
  • Huddle BoardVA-
  • Mandatory Annual Training & Education for All Employees - HINVA
  • National Standardized Scheduler Training for Existing Internal Staff

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Resume Overview

School Attended

  • The Career Academy
  • Healthone Healthcare Homecare

Job Titles Held:

  • AMSA/(Clinic Profiler)
  • Advanced Medical Support Assistant
  • Medical Technician(phlebotomist)

Degrees

  • Phlebotomy Technician
  • Certified Nursing Assistant

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