Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Office Administration Office Support Clerical
Windows Word Excel
Data Entry, Typing, Filing
Updating Monitoring and Tracking Information
Multi-line Phones Fax
High customer service standards
Service solutions expert
Dedicated to process improvement
Strong problem solving ability
Managed call flow with up to 12 calls in queue per minute.
American Airlines Cargo Reservation11/2015 to 05/2017Dialog DirectFort Worth, TXProvided accurate and appropriate information in response to customer inquiries. Provided accurate and appropriate information in response to customer inquiries.
Repair Technician01/2012 to 01/2014Ingram Micro MobilityFort Worth, TX
01/2012 to 01/2013Extended Care Uplift Summit Intl PrepArlington, TX
Tax Associate01/2009 to 01/2016H&R BlockArlington, TX
Tax Associate01/2009 to 04/2016H&R BlockArlington, TX