Personable and responsible Customer Service Officer with 20 years client interface experience, motivated to maintain customer satisfaction and contribute to company success.
Maintained up-to-date knowledge of bank policies regarding negotiation of items, cash and custody, fraud prevention and money laundering.
Prevented asset losses using awareness, attention to detail and integrity.
Earned “Top Seller” for two consecutive quarters in 2008
Cross-trained and provided back-up for other customer service representatives when needed.
Excelled in exceeding weekly credit card application goals.
Worked as a team member performing cashier duties, and product sales assistant.
Processed and issued money orders for customers.
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