ambassador resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Brings strong phone bilingual speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

  • Credit card transactions
  • Credit card processing
  • Planning and organization
  • Upselling techniques
  • POS systems expert
  • Stocking
  • Consistently meets sales goals
  • Skilled problem solver
  • Account updates
  • Shipment processing
  • Training and development
  • Money handling abilities
  • Strategic sales knowledge
  • Schedule management
  • Strong interpersonal skills
  • Merchandising
  • Multi-line phone talent
  • Call center transactions
  • Sales proficiency
  • Exceptional time management skills
  • Cash flow management
  • Cash handling and management
  • Active listening skills
  • Positive and friendly
  • Quick learner
  • Microsoft 360 software
  • MacOS, iPadOS, iOS software
  • Retail merchandising experience
  • Customer-oriented
  • Personable
  • Computer literate
  • Tax preparation
  • Customer service
  • File/records maintenance
  • Customer satisfaction
  • Cold calling
  • Sales
  • Product ordering
  • Advertising
  • Positive learning process
  • CRM Systems
  • Excellent communication
  • Microsoft Office
  • Training new employees
  • Trained and developed new sales team associates in product knowledge, selling
  • Fast cash register service
  • Demonstrated use and care of merchandise.
  • Remained calm and poised during high-stress situations and when engaging with difficult and/or irate customers
  • Directed individuals to merchandise locations.
Ambassador, 12/2021 - Current
Cushman & Wakefield Inc Fairfax, VA,
  • Review applications for the ACP ans LifeLine programs
  • Meet with TEC once a week to work on improvements and set goals for the week/month
  • Meet daily goals of 185/app per day
  • Stay active on chats and communicate via email and chat
Certified Tax Preparer, 12/2015 - 07/2016
Sunpro Oaklawn, IL,
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Produced US and state income, gift tax and estate tax returns for individuals.
  • Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
  • Produced minimum of 120 tax returns weekly to boost firms' filing process.
Phone Sales Representative, 06/2014 - 08/2015
W.S. Badcock Corporation Columbia, TN,
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Resolved customer complaints by escalating calls to proper department.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
  • Collaborated with management to resolve concerns and problem calls.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Educated customers about product or service offerings meeting individual needs.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Documented sales call data in company software.
  • Achieved established sales targets by generating new customer accounts.
Sales Associate, 11/2011 - 08/2014
Bath & Body Works City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.0
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Associate of Science: Business Management, Expected in 01/2018
Colorado Technical University - ,
Status -
GED: , Expected in 01/2013
Laredo College - Laredo, TX
Status -

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Resume Overview

School Attended

  • Colorado Technical University
  • Laredo College

Job Titles Held:

  • Ambassador
  • Certified Tax Preparer
  • Phone Sales Representative
  • Sales Associate


  • Associate of Science
  • GED

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