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am server resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Skills
  • Food and Beverage Service
  • Point of Sale Systems
  • Verbal and Written Communication
  • Workflow Coordination
  • Warm and Friendly
  • Service-Oriented
  • Conflict and Complaint Resolution
  • Team Leadership
Work History
03/2022 to Current AM Server Lowe Enterprises | Encino, CA,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
04/2021 to 04/2022 Expo/Food Runner Buffalo Wild Wings | Scottsdale, AZ,
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Answered questions from restaurant patrons regarding menu items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Engaged in suggestive selling and other sales techniques.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
02/2019 to 03/2020 Barista Shift Lead American Dining Creations | Plano, TX,
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
01/2017 to 01/2019 Server Golfsuites | Tulsa, OK,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Expected in 08/2018 to to High School Diploma | The Preuss School of UCSD, 9500 Gilman Dr La Jolla, CA 92093 United States, GPA:

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Resume Overview

School Attended

  • The Preuss School of UCSD

Job Titles Held:

  • AM Server
  • Expo/Food Runner
  • Barista Shift Lead
  • Server

Degrees

  • High School Diploma

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