Creative Seamstress with background in garment fittings, alterations and sewing. Detail-oriented and dedicated to surpassing customer expectations.
Promoted from Associate to Supervisor after 5 months of employment.
Measured parts such as sleeves and pant legs and pin-folded alteration lines. Pressed garments and hung them in garment bags for customers. Informed potential buyers where garments could be purchased. Altered clothing to fit individual customers and repaired defective garments. Followed alterations report, repair tags and marks on garments. Measured customers for size and recorded measurements for use in alterations. Removed stitches from garments to be altered by using rippers or razor blades. Adjusted and tailored clothing for proper fit.
Designed and created marketing collateral for sales meetings, trade shows and company executives. Presented on current promotions to the public at events and tradeshows. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Hired and trained staff of 12 banquet staff employees. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Collaborated with the Executive Chef to analyze and approve all food and beverage selections. Carefully prepared weekly payroll to keep up with projected revenue for the week. Regularly updated computer systems with new pricing and daily food specials. Worked closely with the chef and cooks to determine menu plans for special events or occasions. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary.
Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided accurate and appropriate information in response to customer inquiries. Resolved highest level cases for Toshiba notebooks, laptops, and projectors for clients.
Industrial sewing machine - Overlock. Fast paced environment. 5-9 hours of sitting. 100% Quality Assurance on all garments. Over 100% Productivity Rate.
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