Experienced with an extensive history of excellent customer service in dental office management as well as in all other positions held. Action-oriented with strong ability to communicate effectively with my team of coworkers to participate in building and sustaining a highly successful business.
Financial records and processing
Statements and Billing
Credit and Collections
Work well with team members and independently
All Purpose Clerk-Day Grocery04/2015 to 04/2018King SoopersDenver, COExcellent customer service, including product knowledge and guiding the guest to needed items leading to a highly satisfied experience. Completed any special orders for guests to allow for a great shopping experience. Worked replenishment for day grocery, completing the back stock and new loads from arriving trucks. No lifting restrictions or health problems that would impede on job performance. Completed detailed walks of General Merchandise as well as in grocery to assure product availability, verifying the balance and ordering product if necessary. Dairy clerk, duties including replenishment and all necessary ordering for the department. Receiving experience, duties including the unloading and loading of all trucks. Greeting vendors. Certified in using the electric jack and the manual forklift. Worked as a courtesy clerk and checker, Basic floral department skills. Have no lifting or health restrictions to impede on job performance.
All Purpose Clerk10/2012 to 01/2015Sears CorporationDenver, CO
Provided thorough customer service, with product knowledge and assisting our guests in anyway possible to create a positive shopping experience. Created reward accounts as well as credit or Lay-Away options. Worked with the unloading of the trucks as well as organizing the merchandise in order to set up for stocking the floor. Involved with stocking grocery as well as all other merchandise for the store. Completed end displays to highlight ad items for general merchandise and grocery. Part of the ad-set team, removing outdated ad signs then setting the new weekly ad. Worked floral and seasonal departments. Have no lifting restraints or health problems to limit job performance.
Dental Office Manager12/1999 to 01/2008Richard J. Birkel, DDSDenver, CO
Handled all incoming calls for busy office. Handled all scheduling of appointments for the hygienists and the doctor. Responsible for filling all cancellations for schedules to optimize the success of the practice. Additional duties included filing all correspondence to the appropriate patients chart. Responsible for checking in/out patients, confirming insurance benefits and collecting all required co-pays. Discussed treatment plans and all financing options for the patient. Handled the billing of all insurance claims and the necessary follow up for payment from insurance companies and other payments due from Care Credit and all other financial institutions . Completed all monthly billing and collections as needed. Completed the monthly ordering of office supplies. Participated in the sterilization of the treatment rooms.
Education and Training
High School Diploma1991Broomfield High SchoolBroomfield, CO, United States
Attended 3 Semesters: Human ServicesMetrpolitan State ColllegeDenver, CO, United States