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Airport Services Agent Resume Example

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AIRPORT SERVICES AGENT
Career Overview
I am a highly motivated professional who offers excellent decision making skills, judgment, problem solving and outstanding initiative. Exceptional skills demonstrated when working under stressful situations. Utilize innovative techniques and solid management expertise. Extremely focused and motivated to achieve in a competitive, fast-paced professional setting. Hard worker, motivated, dedicated, energetic, and put 110% effort into anything I commit to do and don't quit until the job is complete. Pride myself in commitment, loyalty, and willingness to do whatever it takes to get the job done on time. Very interested and anxious to learn new areas of work and I learn quickly in whatever I attempt to do. At work on time or early every time and do not miss work unless it is a dire emergency. I pride myself in tactfully handling personnel, customers, and coworkers alike in all situations and able to diffuse any situation before it becomes a problem. I am a hands-on type of guy and a strong leader, who is able to work well within any team/group. Natural born leader.
Core Strengths
MS Word, Excel, PowerPoint, Access, Outlook, Internet
Work Experience
Emirates Airlines DFW Airport Texas Airport Services Agent 03/2014 to Current
  • Customer Service, Escort VIP passengers through Customs/Immigration, Baggage.
  • Service; Claim resolution regarding lost baggage/missing items, Document Airport Traffic.
  • Safety Training and Operations.
Qantas Airlines/Hallmark Aviation Services Texas Customer Service Agent 10/2013 to 03/2014
  • Arrival Check-In, Baggage check, Departures, Baggage Tracing via World Tracer.
  • Crew interaction, Gate functions, Performs broad range of duties depending on location and service demands while delivering a high quality product, Work assignments involve specific tasks associated with interim postings: at ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals.
  • Experienced in Baggage Claims and using World Tracer to locate lost/misplaced baggage.
  • Assists passengers through immigration/customs upon arrival at DFW so they can reach connecting flights before departure.
Sun Country Airlines DFW Airport Texas Customer Service Agent 04/2013 to 03/2014
  • Ticket Sales/Cash handling transactions, manifests, labeling Crew interaction, Gate functions, Arrival duties.
  • Enters, accesses, or manages data/information.
  • Work assignments involve specific tasks associated with interim postings: at the ticket counter, airport lobby, baggage counter, gate check-in, control- center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals, pulling, pushing and moving large bulky items including carts.
  • Experienced in Baggage Claims and using World Tracer to locate lost/misplaced baggage.
  • Assists passengers through immigration/customs upon arrival at DFW so they can reach connecting flights before departure.
Emirates Airlines/Hallmark Aviation Services Texas Customer Service Agent 08/2012 to 03/2014
  • Cash handling transactions, manifests, labeling, Crew interaction, Gate functions, Arrival duties.
  • Perform broad range of duties depending on location and service demands while delivering a high quality product.
  • Work assignments involve specific tasks associated with interim postings: at ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp, and other terminals.
Prospect Airport Services DFW Airport PSA Texas 09/2008 to 05/2011
  • Assisting any and all handicapped or disabled passengers from their point of entry at DFW airport to their prospective flight gates and onto their plane if necessary, also assisting them from their planes upon arrival at DFW to their connecting gate or to their personal vehicle to leave the airport.
  • Escorts unattended minors safely to their prospective flights.
  • Love helping people and it is a joy to brighten the eyes of some of the passengers as they appreciate our help.
  • I love to make others smile and it blesses me to see their smiling faces when I help them.
  • Repair and update the PDA software.
  • Reason for leaving: the company lost its contract with American Airlines, so I am looking for a position with a company that offers possibilities of advancement and the opportunity to learn new skills.
  • I love to learn and apply that knowledge to my work.
  • Learning new things is not only self-improvement but also to challenge myself, and for the betterment of the company.
El Alameya Advertising and Decor Co Owner/Manager 01/2001 to 12/2007
  • Design and Production of Decorations and Advertising for all types of businesses, including creating designs, transfer of the designs onto the product, painting the designs by airbrush/paint gun or freehand on the finished product.
  • Experienced in Adobe Suite, Photoshop, Quick-Draw, Flash, PowerPoint, and Photo Editor.
  • Created Graphic designs: book covers and illustrations within the books and added photos of all types to tell the story intended.
  • Designed large fish aquariums for personal and business spaces.
  • Designed software for gaming and educational purposes.
  • Able to rebuild computers, troubleshoot/diagnose, and repair any problems, as well as, other equipment as needed.
  • Managed own Human Resources Dept., such as, hiring/firing of employees, keeping up with salaries, checking work histories from past employers for potential new hires; and kept all necessary paperwork in running an office and business.
  • Employee Scheduling and Bookkeeping duties as necessary.
  • Managed Inventory, order and restock as necessary.
  • Responsible for all Marketing/Sales strategies and Negotiations of all projects.
  • Managed a staff of 30 employees, multi-disciplined teams within the business Reason for leaving: Sold Business to come to USA.
El Ghernatah Company Riyadh, Saudi Arabia Manager 12/1998 to 12/1999
  • Planned, designed, and furnished interiors of residential, commercial, or industrial buildings.
  • Estimated material requirements/costs, and presented design to client for approval.
  • Conferred with client to determine factors affecting plans of interior environments, budget, architectural preferences, etc.
  • Advised client on interior design factors such as space planning, and layout.
  • Managed Human Resource Dept.
  • for employees under my mgmt.
  • Successfully Negotiated Marketing Projects with companies from USA, Egypt, KSA.
  • Reason for leaving: Completed contract.
Tafehna El Azab, Zefta, Gharbeya, Egypt Supervisor/Security Investigator/Security Officer 07/1991 to 05/1996
  • Eldesawy For Trading & Agencies Company Supervises all security officers, Scheduling.
  • Monitor perimeters of factory at all times during shift.
  • Make routine checks within the factory to check for breaches of security and assure that safety is maintained at all times.
  • Uses 2-way radio for communication.
  • Reports directly to the owner of the company of any occurring events.
  • Keeps accurate records of all checks/monitoring.
  • In the case of any security breach, a thorough investigation is done and completed paperwork is submitted to the Police for action to be taken and copies to the owner of the company.
  • Reason for leaving: Fulfilled my duty to my country, went to Army.
  • THANK YOU FOR YOUR CONSIDERATION.
Educational Background
1991 Massgid Wasif High School Egypt
Bachelor Degree: Applied Arts 1996 Helwan University, Cairo, Egypt Applied Arts Completed PC Operating Systems and Personal Computer Hardware classes at TCCD. 18 credit hours to completion of MBA degree in Management Military: 1997 - 1998 Egyptian Army
Personal Information
May 12, 1972 S.S.#: Provided Upon Request US Citizenship through Naturalization - September 22, 2011
Skills
Adobe Suite, Photoshop, Advertising, Army, Bookkeeping, book, budget, Cash handling, Communication Skills, Interpersonal Skills, Computer Hardware, Draw, credit, client, Customer Service, firing, Flash, freehand, functional, Graphic, hiring, Human Resource, Human Resources, interior design, Inventory, layout, Leadership, mgmt, Marketing, Marketing/Sales, MBA, Access, Excel, office, Outlook, Photo Editor, PowerPoint, MS Word, Negotiations, Operating Systems, painting, paint, Police, quality, Quick, radio, Safety, Sales, Scheduling, space planning, troubleshoot
Additional Information
  • DOB: May 12, 1972 S.S.#: Provided Upon Request US Citizenship through Naturalization - September 22, 2011
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Resume Overview

Companies Worked For:

  • Emirates Airlines DFW Airport
  • Qantas Airlines/Hallmark Aviation Services
  • Sun Country Airlines DFW Airport
  • Emirates Airlines/Hallmark Aviation Services
  • Prospect Airport Services DFW Airport PSA
  • El Alameya Advertising and Decor Co
  • El Ghernatah Company
  • Tafehna El Azab, Zefta, Gharbeya, Egypt

School Attended

  • Massgid Wasif High School
  • Helwan University

Job Titles Held:

  • Airport Services Agent
  • Customer Service Agent
  • Owner/Manager
  • Manager
  • Supervisor/Security Investigator/Security Officer

Degrees

  • 1991
    Bachelor Degree : Applied Arts 1996

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