Experienced certified BLS Instructor with excellent teaching and relational skills. I have taught both BLS and Heartsaver classes. I am reliable with a strong ability to communicate effectively using course material and achieve high satisfaction with my client-based, personable communication style.
Problem solving skills
Assessing and meeting client's needs
Provided onsite training for medical professionals as well as groups and individuals seeking CPR, AED and First-aid training and certification.
Generated leads for new sales through telephone and email contact with customers.
Created new processes and systems for increasing customer service satisfaction.
Answered customers' questions and addressed problems and complaints in person and via phone.
Served as liaison between customers and office staff.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.
Worked as a team member ensuring success for team as a whole.
Guaranteed positive customer experiences and resolved all customer complaints.
Managed quality communication, customer support and accurate information for each client.
CPR, AED, First Aid Certified Instructor
Denver Health & Hospital Authority
660 Bannock Street MC 1919
Denver, CO 80204
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