agile scrum master resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Professional Summary

As an experienced Scrum Master with 6+ years of experience in the Software Development and IT industry, with deep understand of Agile methodologies and the Scrum framework. Effectively managed and delivered software projects, collaborating with cross-functional teams, stakeholders, and customers to ensure project goals and objectives were met. With excellent communication and collaboration skills, facilitated Scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Coached and mentored team members to adopt Agile practices and continuous improvement while also handling conflicts and issues that arise during the development process. With a strong mindset of continuous improvement, always looking for ways to improve the development process and deliver high-quality software products.

Work History
Agile Scrum Master, 05/2022 to 05/2023
Fidelity National Information ServicesDulles, VA,
  • Facilitated Scrum events, including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives for multiple Agile development teams, ensuring adherence to the Scrum framework and driving continuous improvement.
  • Proficient in leading Agile ceremonies, including daily stand-up meetings, sprint planning sessions, sprint reviews, and retrospectives, to ensure that the team is focused and aligned with sprint goals and deliverables.
  • Managed Product and Software development Teams as a servant leader while ensuring the over-arching goals were achieved within set timelines.
  • Monitored and reported team progress and performance metrics to stakeholders and executives, such as burn-down charts, velocity, and quality metrics, providing visibility and insights into project status and risks.
  • Continuously sought feedback and input from team members, product owners, and stakeholders and used it to drive continuous improvement and enhance team effectiveness.
  • Removed impediments and barriers that hindered team progress, such as communication breakdowns, conflicting priorities, and technical debt, leading to a 15% improvement in sprint completion rates.
  • Fostered a culture of transparency, trust, and accountability within the team and across the organization, resulting in a 25% increase in employee engagement and a 40% reduction in turnover.
Scrum Master, 12/2020 to 03/2022
Paycom Software, Inc.Naperville, IL,
  • Communicate effectively with all product stakeholders, ensuring the right information is recorded, reported and distributed in the correct format, to the right people and in good time.
  • Strong experience in defining and prioritizing product backlogs in close collaboration with Product Owners and stakeholders, and breaking them down into clear, actionable tasks for the development team.
  • Organized Agile and Scrum practices by implementing daily stand-up meetings, sprint planning workshops, retrospective reviews—and other related activities in coordination with a scrum master.
  • Facilitating the day-to-day work of the scrum team, Daily Standup, Sprint Planning, Sprint Demo/Review, Sprint Retrospective, unblocking impediments and ensuring the team remains as productive as possible.
  • Used the Scrum framework effectively to manage multiple teams internally and off-shore.
  • Worked with product owners, team members, and other scrum masters to define solutions and drive progress.
  • Continued Improvement of Scrum Processes. Identifying problems areas, work on new processes and then gaining agreement from the wider team before implementing these changes to the team.
Full Stack Scrum Master, 12/2018 to 12/2020
  • Facilitated Scrum events including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives for multiple Agile development teams, ensuring adherence to Scrum framework and driving continuous improvement.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Expertise in using Agile tools and techniques, such as user stories, burndown charts, and velocity measurements, to monitor progress and provide insights for process improvements.
  • Ensuring Team's Understanding of Scrum: As the Scrum Master, I ensures that the team understands and adheres to the Scrum principles, values, and practices by providing training and coaching when necessary.
  • Maintained strong relationships with stakeholders, including customers, senior management, and external partners, ensuring that communication was transparent and consistent throughout the development process.
  • Conducted continuous reviews and assessments of team performance, including identifying areas for improvement, implementing corrective actions, and providing regular feedback to team members.
  • Conducted training sessions and workshops on Scrum and Agile principles, including Agile frameworks, roles, and responsibilities, resulting in increased team engagement and adoption of Agile methodologies.

    Project Management Tools

  • Microsoft Project, JIRA,, Trello, Slack and Asana.
  • Continuous Integration and Deployment Tools

  • Microsoft Azure DevOps.
  • Technical Skills

  • Basic understanding of technical concepts and software development practices.
  • Conflict Resolution

  • Knowledge of conflict resolution techniques.
  • Coaching and Mentoring

  • Coach and mentor team members to adopt Agile practices and continuous improvement.
  • Strong Facilitation Skills

  • To conduct various Scrum ceremonies.

    Communication and Collaboration

  • Excellent communication and collaboration skills.
  • Agile Methodologies

  • Good understanding of various Agile methodologies such as Scrum, Kanban, and Lean, and be able to apply them to manage and deliver software projects effectively.
  • Design and Development Tools

  • Basic Understanding of Visual Studio and NetBeans.
  • Project Management
  • Waterfall methodology
  • Agile Tools and Techniques

  • Burndown charts
  • User stories
  • Agile metrics (lead time and velocity)
BBA: Business Administration, Expected in 12/2018 to University of Bamenda - ,
  • Certified Scrum Master
  • Certified Business Analysis Professional (CBAP®)
  • Certified Google Project Management
  • CompTIA A+ Certified
  • SAFe Scrum Master Certification

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Resume Overview

School Attended

  • University of Bamenda

Job Titles Held:

  • Agile Scrum Master
  • Scrum Master
  • Full Stack Scrum Master


  • BBA

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