Passionate advocate for improving service delivery efficiency. Starting as an Operator in HP IT on MPE, progressed through Data Center management roles, transitioned to HP R&D specializing in DDS Tape, helical scan and backup software technologies. Moved to Tier 3 global support on Enterprise Storage before moving to Technical Marketing and Technical Marketing management positions in both Tape Library and Disk Array product divisions. After managing HP Y2K readiness and execution for Tape products transitioned to Services organization as internal account manager for Services and Storage Business Unit alignment. From 2002 Program Managed HP Services Storage tool development and deployment until 2004. Responsible for automation of Storage tool capabilities and transition of those capabilities to the cloud. Currently Agile Product Owner using scaled Agile Framework developing Service Automation capabilities to support Automated Enterprise Service delivery.
|Skills||Experience||Total Years||Last Used|
|Windows, HPUX, Linux, VMWare, MPE, SAN, FC||L3 Support||5||2000|
|Tape Library, DDS, DAT, Backup, Arrays||L3 Support||5||2000|
Managed development for automation of $1.4bn Storage Services portfolio, realizing >2.5% delivery efficiency (>$35m)
Managed development and deployment of automated service tools for HP Mission Critical Storage services, annually realizing >$12m in delivery efficiency
Redesigned HP's DDS repair process to achieve >$1.5m in annual savings 1996
Enabled HP's first DDS Channel Partnership solution wIth ArcSolo software as reviewed in PC Magazine 1994.
Service Automation of Proactive Care portfolio, Service Delivery Portal consolidation and bridging 3PAR STaTS and HP Insight RS architecture.
Hewlett Packard Technical Services Account Manager responsible for HP Storage Business unit Service Technology Strategy, Roadmap and execution.
Included Managing HP's Y2K Tape readiness and transition.
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