I have years of experience creating and managing a short/mid/long-term Agile product roadmap and backlog utilizing the Initiative/Epic/Story structure. My experience with both a Scrum and Kanban style of development approach allows me the flexibility to work with different product initiatives within an organization.
*When faced with any challenge, my positive attitude and fearless approach drives creativity and ideation with those on my team. I am also very comfortable balancing consumer, customer, and business needs to ensure delivery of a fully robust production solution.
Product Manager and Owner experience
Agile Scrum and Kanban Expert
Market/Product Analysis and Reporting
Story Writing Wizard
SQL Queries and Reporting
Engaged team leader driving rapid results
Omniture Reporting and Analytics
Wired, mWeb, and app development skills
Business Objects/Business Intelligence Reporting and Analytics
MS Office Suite
Agile Management : JIRA, VersionOne, and Confluence
Agile Product Manager03/2012 to 02/2012Cars.com
Agile Product Manager - Sell & TRade | Cars.com | MArch 1st, 2014 - September 30th, 2015 Led Discovery efforts which included performing competitive and market analysis to understand consumer/customer/business needs and revenue potential; performed in-market interviews with dealer customers to understand vehicle acquisition needs; utilized consumer testing/labs to understand the needs of an online car seller Created the product vision, strategy and roadmap including the generation of Epics and User Stories with clear, defined Acceptance Criteria Conceived of and implemented an innovative, industry-changing car selling feature called Quick Offer allowing consumers to receive online offers for their vehicle directly from dealers with the potential for cash sale within 1-2 days Sell & Trade is the most complex product Cars.com has ever created, yet my team and I completed Discovery, Definition and Delivery for the initial product release faster than any other product in Cars.com's history Ideated and pivoted quickly during the Beta and Pilot phases to adjust the product value to our customers and consumers as we monitored product KPIs and metric goals Launched across all three platforms (wired, mWeb, Apps) simultaneously Presented product concept to multiple groups and levels within the organization including the Sr.
VP of Product and Technology to gain buy-in for resource/cost allocation to support development Worked with functional leaders to set standards for clean, intuitive design and high quality code Managed the back-end vehicle data for Cars.com including over 4.2 million inventory listing, data acquisition and distribution processes, as well as the Master Data Management and data cleansing/normalization needs Worked with multiples parts of the organization including, Sales, Operations, and Technology in order to understand the automotive data needs to define and create an 18-month roadmap Implemented the first real-time data acquisition process with our largest vendor, Digital Motorworks, who provides over four million vehicles to the site Integrated AutoCheck on to inventory listings enhancing experience for dealers who did not wish to use CARFAX Replaced KBB with Blackbook as the core valuation tool used for pricing in several areas of the site Launched the Special Offers product allowing dealer customers access to a new product which allowed them to list OEM and dealership offers on their inventory Refactored and improved over 20 inbound and outbound data feeds to improve data quality and file delivery.
OPerations Integration Manager01/2011 to 03/2012Cars.com
Created the Operations Integration Team designed to solve the challenge of little to no Operations representation with the other areas of the organization, most notably Product; Worked with other teams to enhance the tools used by the Operations teams Influenced product development direction and go to market strategies by allow the company to deploy better products with more efficient enrollment and customer support Team administrated Salesforce.com for the organization and enhanced multiple process flows including case management and monthly retention call process Implemented real-time chat support for our dealer customers allowing them a convenient way to contact our support team when issues arose.
OPS Project Specialist12/2010 to 03/2010Cars.com
Identified process improvement opportunities for the Operations teams, implemented several inventory training enhancements, worked regularly with Sales, Marketing, Product, and Technology to educate them on Operations functions/needs to ensure that we had cross-functional awareness of what the organization was working on that impacted us.
Senior Customer SUpport Rep10/2007 to 03/2010Cars.com
Trained and guided the Customer Care team in dealer data maintenance, inventory management/troubleshooting, and how to support the entire suite of Cars.com products and features.
Worked with Operations Leadership to identify process improvement opportunities.
Working with the Training team, implemented a new on-boarding program which reduced training time from six weeks down to three-and-a-half.
Assistant To The05/2007 to 08/2007The New England College Of Optometry
Administrative Manager01/2006 to 01/2007Masi Research Consultants, Inc
Senior Technical Engineer01/2005 to 01/2006
Technology Specialist01/2004 to 01/2005Bain & Company, Inc
Network Administrator01/2002 to 01/2004Bain & Company, Inc
Help Desk Specialist01/2000 to 01/2002Bain & Company, Inc
Case Team Assistant01/1997 to 01/2000Bain & Company, Inc
Agile, Product Analysis, automotive, Business Intelligence, Business Objects, case management, com, competitive, concept, Customer Care, customer support, data acquisition, Data Management, Delivery, direction, driving, features, functional, inventory management, inventory, Leadership, team leader, market analysis, market strategies, Market, Marketing, access, MS Office Suite, pricing, processes, process improvement, product development, Product Manager, quality, Quick, real-time, Reporting, selling, Sales, Scrum, SQL, Stories, strategy, troubleshooting, valuation, vision