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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

• Change management leader with experience in Process Engineering, Business Strategy Planning and Organizational Development and Consulting experience in the Automotive and Software industries. Project Management Professional (PMP) and Agile Certified Professional (PMI-ACP) certified. Additional expertise with training, curriculum development, instructional design and team development (DiSC & ESCI certified).

Skills
  • Technology pipeline development
  • Requirements management
  • Succession planning
  • Agile project management
  • User experience design
  • Associate onboarding & development
  • Corporate business planning
  • Training program management
Education and Training
Bowling Green State University Bowling Green, OH, Expected in 05/2022 Doctorate : Organizational Development And Change - GPA :
Case Western Reserve University Cleveland, OH, Expected in 05/2011 Master of Science : Organizational Development And Change - GPA :
Kent State University Kent, OH, Expected in 05/2006 Bachelor of Arts : Industrial / Organizational Psychology - GPA :
Certifications
  • Project Management Professional (PMP) – Aug, 2018 – Aug 2024
  • Agile Certified Practitioner (PMI-ACP) – Sept, 2019 – Sept 2025
  • Weatherhead Executive Coaching Certificate, May 2012
  • Everything DiSC Trainer Certification, March 2012 – Present
  • Appreciative Inquiry Certificate in Positive Business and Society Change, May 2011 - Present
  • Building Sustainable Enterprises, May 2011
  • Developing Leadership through Emotional Intelligence, May 2011 - Present
  • Emotional and Social Competency Inventory (ESCI) Accredited Certification, June 2010 - Present
Experience
Time Warner Cable - Agile Process Engineer
Livonia, MI, 09/2018 - Current
  • Coordinated 1-CBU system verification & change point activities for vehicle development.
  • Enabled cross-functional vehicle integrated control system specifications between groups.
  • Conducted UX Research on advanced interior technologies for Honda/Acura vehicles.
  • Led user adoption & deployment of IBM Collaboration Lifecycle Management (RTC, DNG & RQM).
  • Conducted engineering requirements management for application development/enhancement.
  • Visualized department metrics by dashboarding via SharePoint technologies.
  • Implemented agile methods (Scrum, XP, Lean, etc) for software development improvements.
  • Gained familiarity with SDLC, ALM & Software V-Model processes in software engineering.
  • Developed strategy for engineering associate onboarding, development & succession planning.
  • Managed six engineering contractors focused on IBM CLM development efforts.
Environmental Defense Fund - Business Planning Analyst
Berlin, DE, 10/2012 - 09/2018
  • Developed project schedules and managed scope, change requests and communication.
  • Established and evolved tools/systems to analyze info, document & archive past projects.
  • Collaborated cross-functionally with associates of all levels of management, technical and teams.
  • Managed business planning and operational processes across NA R&D business units.
  • Analyzed business plans and supported development of corporate strategic business initiatives.
  • Created reports and presented to executives/top management concisely with confidence.
Abbott Laboratories - Organizational Development Specialist
Little Rock, AR, 03/2011 - 10/2012
  • Conducted needs analyses and cultural assessments to enhance organization-wide change.
  • Used evidence-based, forward-thinking strategies to bring about and improve change at all levels.
  • Created and improved HR processes, integrated practices and strengthened program operations.
  • Initiated, implementation to enhance organizational learning management (LMS).
  • Administered core management and technical training for over 1500 associates across NA R&D.
  • Facilitated DiSC behavioral assessment workshops in individual & team focused atmospheres.
  • Directed educational assistance, manufacturing involvement and Japanese language programs.
  • Conducted course assessments & applied continuous improvements to achieve 90% favorability.
  • Managed $1M budget for external and internal yearly training.
Trapeze Software Inc - Software Implementation Specialist
City, STATE, 08/2007 - 02/2011
  • Successfully applied PMP methodologies to executing large projects on time and on budget.
  • Led implementation (installation, training, and support) of software application in 8 districts.
  • Created standard operating procedures for implementation, adopted company-wide.
  • Generated more than $500,000.00 in revenues from 2008 -2011.
  • Designed curricula, facilitated training and developed and training videos
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
  • Developed product and technology roadmap and strategy from concept to launch.
  • Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects.
  • Coordinated with QA testers for end-to-end unit testing and post-production testing.
  • Conducted full life-cycle software development in multiple software environments.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.

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Resume Overview

School Attended

  • Bowling Green State University
  • Case Western Reserve University
  • Kent State University

Job Titles Held:

  • Agile Process Engineer
  • Business Planning Analyst
  • Organizational Development Specialist
  • Software Implementation Specialist

Degrees

  • Doctorate
  • Master of Science
  • Bachelor of Arts

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