As a Conduent employee I have always helped my fellow employees as well worked hard as possible for the customer while still following company policy. Before working for Conduent I worked for Kohl's Department Store in Webster, NY as a Supervisor performing many different duties. These included customer satisfaction, training, and learning new technologies.
Respond promptly to customer service calls and tier 1 technical support calls. I have also assisted with floor support with classes on 3 occasions, T-bay on 1 occasion, and in production on 1 occasion. I also assist my team whenever I can.
Ensured merchandise was fully stocked, store was organized and customers were satisfied.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Educated customers on product and service offerings.
Answered customers' questions and addressed problems and complaints in person and via phone.
Built and maintained effective relationships with peers and upper management.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Processed shipments and maintained organized stock shelves.
Processed all sales transactions accurately and in a timely fashion.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Held each team member accountable for achieving brand and performance goals.
Offered direction and gave constructive feedback to motivate team members.
Resolved customer problems by investigating issues, answering questions and building rapport.
Kept an eye on building premises for loss prevention and security purposes.
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