Productivity improvement Operating budgets Internal controls Feasibility analysis Systems integration Team building Technology development Cross-functional team Project management Single entry focus Quality assurance Process standardization Career Profile A respected role model of dedication and integrity. Possessing a genuine interpersonal personality creative in developing technology by identifying business needs and translating into automated deliverables generating a positive impact on operational efficiencies achieving desired results.
Developed and implemented digital file system prior to Applied significantly reducing file storage cost and space, purge time and reducing paper cost by 50% in the first year.
Developed automated internal audit reports, which unveiled a significant unethical accounting problem.
Reorganized claims department, automated processes, reduced staffing needs from 1.5 to .5 persons.
Designed, created and implemented comprehensive proposals and summaries pulling system policy detail for all lines of coverage eliminating assembly time from hours to minutes.
Format was adopted by corporate and mandatory for all branches.
Acquisition project; merged three different agency management systems, conducted staff training on AJG TAM system usage, best practices and standard procedures.
Article published in Gallagher Insight magazine highlighting professionalism, efficiency, success and challenges faced in merging the organizations.
Core Competencies Systems Management Continuous assessment of hardware & software system needs implementing upgrades when needed or offering cost effective solutions.
Error resolution ensuring system/workstation integrity and limited down time.
Process Improvement Excellent ability to analyze business needs and implement cost-effective solutions meeting business objectives.
Thorough insurance agency process and procedure knowledge with expertise in documentation, training, and implementation of automated processes to generate ease of use efficiencies and cost savings.
Extensive knowledge of Applied databases with expertise developing custom reports, working documents etc.
Leah Lempesis Page 2 The cornerstone of our Company is integrity, honesty, and professionalism.
I simply wanted to drop you a note and thank you personally for having the backbone to do what was right.
Thank you for standing up.
Thank you for letting Steve know that we had a problem.
Your doing so strengthens us all." Pat Gallagher Chief Executive Officer Arthur J.
Gallagher I CONGRATULATE the Branch on some terrific scores on your recent audit.
They are some of the best in BSD.
So nice going! I have to admit I was a bit unsure of how well you would do without a Branch Manager for so long.
But you did great and I'm very impressed.
Leah Great job on your leadership on this important part of our business operations." Steven A.
Ring Vice President Arthur J.
Gallagher Leah's drive to master any task, and her willingness to go beyond what was expected have been hallmarks of her performance.
Leah has been instrumental in training people to fully utilize existing technologies and quick to grasp the potential of new technologies.".
Agency Systems Administrator10/2006 to 03/2008McClone Insurance GroupMenasha, WI
A family owned independent insurance agency.
Branch Operations Manager01/2003 to 10/2006R.L. Youngdahl & AssociatesMinneapolis, MN
Acquired by AJG 2/1/2000).
The world's fourth largest insurance brokerage and risk management services firm.
Services Operations Manager11/1995 to 10/2006Arthur J. GallagherMinneapolis, MN
Numerous MIS related courses2008Hennepin Technical Community CollegeChicago Eden Prairie, IL MNNational Education Conferences of Agency Management Systems attendance. (Delphi & Applied) Session topics included product specific, industry specific, and leadership. Many conducted by nationally respected experts
Two year Executive Leadership Training program computer concepts, Programming Logic I, II, Basic I, II & System Analysis
Novell NetWare System Administration Certification Benchmark Computer Learning, Minneapolis, MN
Business Administration - Certificate of completionKearney State College Frei Waldorf SchoolKearney Bremen, NE, West Germany
Agency, Basic I, Business Administration, Conferences, Delphi, insurance, leadership, Leadership Training, Logic I, 2000, MIS, Novell NetWare, Programming, risk management, System Administration, System Analysis
Member WI Applied Users Group 2006 - 2007 Appleton Women in Management 2005 - 2006 President, Minnesota Users of Applied Systems 2004 - 2005 Vice President, Minnesota Users of Applied Systems 2003 - 2006 Committee Member, Tri-State Applied Training Conference