Objective: To perform the quality work for an organization to meet their objectives and prove my excellence by the best of my technical and communication skills and to be associated with a progressive organization that would simulate my professional and personal growth, and be a part of a team that has strived to be the best. PROFESSIONAL SYNOPSIS
Entrepreneurial State Farm agent with a history of surpassing customer and employer expectations. Leverage consultative-sales strengths to identify opportunities, nurture relationships and close deals.
Dedicated and tenacious sales expert, with a reputation for consummate professionalism and exemplary ethics. Remain current on the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices.
Passionate leader, skilled at building top-performing teams focused on impeccable service delivery and accountability for goal achievement.
An overall BPO experience of over 3.8 years.
Well versed in understanding Client's requirement and conducting system study, deciding milestones.
Acting as an escalation gate to resolve critical issues with clients.
Managing operations and ensuring targets & norms are met.
Evaluating and appraising the performance of teams according to the set process workflow management and adherence to quality and compliance requirements.
Skilled in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
Possess interpersonal, communication and organizational skills with demonstrated abilities in team management and customer relationship management. OEM & Business Partner Relationships.
Market Research & Feasibility Studies.
Total Quality Management Procedures.
Staff Leadership & Team Development. SKILLS
Skilful in organizing events maintaining the day to day operational activities.
Good in written and oral communication.
Knowledgeable in computer applications.
A good cook and a family oriented person. Strengths: Positive attitude, hard working, sincere, strong team player. Ability to multi task and co-ordinate between team members to resolve the issues, Training & mentoring, good grasp of technical concepts and quick learner, good communication skills.
Agency Development Manager, 08/2011
to 03/2017 Max Life Insurance Company Limited – Belgaum,
Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support.
Represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals.
Hire, train and supervise sales support staff, and create a fun and productive work environment.
Earned awards for excellent sales performance for the month of June- 2011.
Consistently met and frequently exceeded the financial objectives of represented clients.
Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs.
Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios.
Induct and Train new Agent Advisors and Sales Managers for Agency Channel.
Planning, scheduling, and executing all regular training programs for agents and employees.
Increased referral business by 15% in 2012.
Initiated an aggressive campaign of cold-calling, offering referral incentives and participating in networking events.
Building Agency force i.e.recruiting Agents.
Motivating the team for the Business.
Conducting promotional activities & achieving the business targets assigned March- 2007 - May 2011 with G5 Solution Private Limited as Operations Head- BPO Operations Management.
Scheduling the allocation of resources in accordance to meet the offered forecast of Volumes.
Setting up targets/ goals for the process- setting and maintaining Critical to Quality & Critical to Process targets for the process.
Coordinating integration with support functions viz Quality & Compliance, Training and HR.
Quality & Compliance.
Designing quality procedures and parameters.
Ensuring that the teams adhere to al the quality tool and procedures.
Taking initiatives through various programs that the team members adhere to all the policies and procedures.
Discussing opportunities and threats of the Process Workflow with the client in periodic reviews.
Identifying improvement areas and implementing measures to attain customer satisfaction levels.
Handling escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity.
Ensuing continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Managing team functions viz.
Recruitment, performance appraisal, etc.
Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
Coordinating and ensuring meetings/ feedback sessions happen on a regular & consistent manner, skill based & refresher trainings happen regularly.
Human Resources Representing Operations, as a part of an Operations Panel to support Human Resources in hiring CSR's, ensuring a Cost advantage based on the skill sets of applicants and hence reducing Attrition during Training.
Collected data and performed customer needs analysis.
Worked with internal and external businesses and lead cross-functional teams to develop intricate business plans, including [Business Plan] and [Business Plan].
Sr. Collection Executive, 05/2006
to 02/2007 Repcol India Pvt. Ltd, Bangalore
Lab Assistant Cum Lecturer, 06/2001
to 04/2004 BhauRao Kakatkar College – Belgaum,
Nature of work Handling labs for B.A.(C.A), B.
Sc., (Computer Science), B.Com.
BCA (Handling all the labs) DBMS and Java as theory subjects for BCA 3rd & 4th Semester & handling Project work for B.Sc., BCA final year students as a project guide.
Project details Name: KPTCL Computerized Billing System Description: On operating screen we have a menu driven environment for performing various applications like modifications, payments, new connections etc.
Organization: Karnataka Power Supply transmission Co-operations Limited Team Size: 06 Having 08 months of experience in Software Development where the key skills include C, C++, Java, Oracle, Pascal, HTML and ASP Script, Java Script.
Worked in for "Wipro Technologies" as a "Senior Software Developer" since Jun 2004 till Feb 2006, Project was " Aviva Life Insurance".
Name : Mrs. Sheetal Vinod Kulkarni
Date of Birth : 02nd Nov., 1979
Marital Status : Married
Passport # : F7447594
Address : Plot No: 2385, Sector No: 12, MM Extn, Mahantesh
Currently pursuing MBA - (Appearing for Final Semester) from Indian Institute of Business Management Studies, Navi Mumbai
Diploma: Computer Science & Engg. From Shri,
1998 Vasant Rao Potdar Polytechnic College Belgaum with first Class in the year
1995 St. Joseph's Convent School Completed PUC IInd Year Science from Jyoti Pre- University College, Belgaum with Second Class in the year
Personal Interest : , Interacting with people, cooking,
Music and netsurfing.