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aftercare counselor resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Education
: , Expected in 05/2018
-
Somerset Academy Canyons High School - Boynton Beach, FL
GPA:
Status -
  • Member of NHS
  • Graduated with 3.1 GPA
  • Awarded Honor Roll
AA: Biology, Expected in
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Palm Beach State College - Lake Worth, FL
GPA:
Status -
Professional Summary

Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skilled childcare professional well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications.

Versatile with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Skills
  • Activity Planning
  • Problem resolution
  • Emotional development
  • Enthusiastic and friendly
  • Group leadership
  • Relationship development
  • Safety awareness
  • Dynamic, friendly hostess
Work History
Aftercare Counselor, 08/2019 - Current
Merritt Academy Fairfax, VA,
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Taught children to organize toys, wash hands leading by example.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 7 to 8.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Led activities for over 15 children ages 7 to 8.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Planned and guided age-appropriate tasks like reading and crafts.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Cared for children ages 7 to 10 in nurturing and age-appropriate way.
  • Offered top-notch care to 15+ children at once.
  • Managed safety and security of all children under care.
  • Planned and managed learning-focused, imaginative and play-oriented activities for children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Receptionist, 04/2019 - 08/2019
Ingleside At King Farm Rockville, MD,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Scheduled and confirmed appointments and meetings.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Corresponded with clients through email, telephone or postal mail.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept reception area clean and neat to give visitors positive first impression.
Server, 08/2018 - 03/2019
Atria Senior Living Inc. City, STATE,
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than Number customers in busy Type environment.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

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Resume Overview

School Attended

  • Somerset Academy Canyons High School
  • Palm Beach State College

Job Titles Held:

  • Aftercare Counselor
  • Receptionist
  • Server

Degrees

  • AA

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