Motivated, possessing exceptional troubleshooting skills for networking issues, end user problems and network security.
Knowledgeable, and demonstrating exceptional communication and leadership skills. Focused on taking a systematic approach to solving complex problems.
Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between multiple departments.
Self-motivated for the expedition of results, leading to a cut in network costs by $5,000.
Oversaw IT support for over 30 users and 15 desktops and laptops.
Drive total force medical readiness requirements of the worlds largest KC-135 fleet; 63 aircraft valued at $2.5B.
Assess immediate needs; carry out patient care and customer support.
Patient notification super-user; expediting access to 1.2k resuts, cutting 350 man-hours.
Maintained company servers, computers, printers, cables and other equipment.
Acted as immediate, in-house contact for computer hardware and software problems, as well as network emergencies.
Drafted training materials and organized training sessions for new employees.
Worked with outside vendors and teams to develop voice and data wiring infrastructure.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Determined feasibility, functionality and potential benefits of proposed systems.
Coursework in Computer Science, Electrical Engineering and Physics
Coursework in Information Technology
Captain of chess-team
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