Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Summary
Accomplished, ambitious and results-driven manager with broad based expertise in leading enterprise wide initiatives focused on using technology to improve business effectiveness and performance management, directly impacting the top-line; proven record of working with project managers to ensure the success of large-scale, high visibility initiatives, achieving all delivery milestones on-time and within budget. *Well versed in aligning technology strategy to business imperatives through adoption of cutting edge technology solutions and effective change management strategy; expertise in overseeing quality assurance and risk management processes throughout all phases of each project.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
01/2009 to Present
Advisory Manager Cox Enterprises Aurora, IL,
  • A demonstrated record of success and achievement at the Advisory Services division of the second largest professional services firm in the world, marked by the management of multiple client engagements with industry-leading Fortune 500 enterprise corporations.
  • Currently oversees client deliverables, business development, and internal initiatives focusing on strengthening Learning & Development processes for the Asset Management team, and launching a Women's Mentorship program.
  • Additionally, partners with the Green Team to build strategies to reduce the environmental impact of internal PwC operations.
  • Key Client Engagements.
  • Fortune 500 Insurance Provider.
  • Served as PMO Governance Lead on a $250MM project to stand up a PMO office involving over 30 workstreams and three technology teams.
  • Directed upgrades to middle and back office technologies to integrate offices across 10 countries.
  • Restored a lagging 5-year program to established timelines while improving insight into gaps, issues, and risks.
  • Oversaw a 7-person team that led two program workshops to mediate critical risks discovered through new governance processes.
  • Fortune 500 Bank.
  • In the role of PMO Quality Management and Implementation Lead, established an enterprise PMO function to manage a portfolio of over 100 projects to update technologies, with individual initiative budgets ranging from $25MM to $200MM.
  • Defined and implemented formal strategies, project plans, risk management, and governance structures for financial and leadership reporting.
  • Effectively managed a team of six professionals engaged in the production of training collateral for the client, focusing on building strengths in risk and issue management, decision management, and project plan work breakdown structures.
01/2009 to Present
Bickford Senior Living Tinley Park, IL,
  • Directed a team in the implementation of enterprise PMO standards across multiple strategic programs.
  • Led a gap analysis for a program valued at over $150MM which identified changes that were necessary to comply with the new enterprise PMO standards.
  • Fortune 500 Bank.
  • As Lead Project Manager, facilitated the flow of key information and communications between the PMO and PwC relating to the largest client onboarding project in the history of the firm, encompassing over 500 project team members, four years of work, and over $300MM in investment.
  • Advanced from initial roles as business analyst and testing lead to project manager, overseeing 10 bank employees, contractors, and PwC resources, with authority over team leadership, escalated issues, and the administration of a central repository for the assignment of workstream activities.
  • Ensured the satisfaction of daily, weekly, and monthly SLA targets in the agreement between the asset servicer and its client; developed reports providing insight into operations for senior client stakeholders.
  • As Testing Lead, oversaw production parallel testing, directing the efforts of seven junior testers assessing the quality of 10 functional areas; orchestrated daily progress calls with personnel from Technology, Operations, and the client to review breaches of KPIs and SLAs.
  • Successfully executed over 1000 technology events to complete UAT scenario testing; managed seven business analysts engaged in the review and execution of End to End test scenarios across 10 operations workstreams.
  • As Business Analyst, drafted business requirements for the Reporting sub-workstream and led walkthroughs for six application teams covering five operational workstreams, working with application teams and end users to develop a comprehensive understanding of all business needs.
01/2004 to 01/2009
Consultant Clifton Larson Allen Shelton, CT,
  • Retained to oversee an offshore team engaged in the design and development of 17 management reports within Hyperion Reporting, for submission to stakeholders in the regional, corporate, and global offices of this management and technology consulting firm.
  • Collaborated with Workforce Management and Information Technology teams to build a strategic roadmap to guide a client's IT organization, with the goal of transitioning to a new delivery model capable of supporting a new corporate culture based on outsourcing.
  • Facilitated the development and implementation of vendor selection and transition management processes for the outsourcing initiative of a major financial services industry leader.
01/2001 to 01/2004
Senior Systems Analyst City Of Hollywood, Fl Hollywood, FL,
  • Served a key role supporting a team of 30 professionals through the development of technical and functional requirements, coding, and the development and execution of test scripts and test cases.
  • Contributed to the successful development of an upgrade to the sales revenue system for a state tax department.
Expected in
Bachelor of Arts Degree: Computer Science
Computer Science Jessica was able to produce extremely high quality deliverables, manage client expectations and drive her team to perform. She is a dedicated and effective educator for our junior staff members and they really look up to her in terms of insights, operating style and overall consulting skills."
Asset Management, budgets, Business Analyst, business development, consulting, Client, delivery, directing, educator, financial, functional, Hyperion, Information Technology, Insurance, IT Strategy, leadership, team leadership, Managing, mediate, back office, office, enterprise, Personnel, processes, Program Management, coding, progress, project plans, Quality, Quality Management, reporting, risk management, sales, scripts, SLA, strategic, tax, upgrades, upgrade, workshops

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