Dynamic, business management professional with an outstanding background in sales, customer service and public relations. Consistently assumes responsibility to complete projects within time and budget constraints, both independently and on teams.
Microsoft Excel, PowerPoint, Word, Outlook and Publisher.
10/2007 to 07/2013
Advertising Account ExecutiveAmerican Consolidated Media - Brownsville, Texas
Developed long term relationships by acting as a consultant and resource to clients Planned and organized advertising campaigns to meet client's needs Communicated with multiples layers of organizations, including Senior Leadership Created and delivered written and oral professional sales presentations and proposals Developed and serviced existing customer base and worked proactively to secure new clients Visualized advertiser's concepts and brought them to successful completion Achieved assigned sales revenue goals Marketed the company in line with ACM identified priorities Used a high degree of accuracy and attention to detail in all related production activities Demonstrated an affinity in customer service Maintained client records, contracts, billing and accounting information Prospected with cold calls and through networking events Worked quickly and efficiently with support team staff to process advertisements within weekly ad production deadlines Trained new Account Executives.
09/2006 to 03/2007
Life Insurance AgentBankers Life & Casualty - San Antonio, Texas
Prospected focusing primarily on the Senior Citizen Market by mailing out company literature, calling, setting appointments and visiting prospects in their homes Studied to improve product knowledge and selling skills by utilizing online resources, study guides and other literature; also by attending meetings and working in the field with veteran agents Achieved sales goals by providing clients a variety of Bankers' products including Medicare Supplements, Annuities, Long Term Care and Life Insurance Developed a customer base and worked proactively to secure new clients.
Delivered policies, followed up with clients and helped with claims.
06/2005 to 09/2006
Sales RepresentativeNational Car Sales - Kerrville, Texas
Presented and sold vehicles from an inventory of different makes and models Communicated to potential customers the advantages and benefits of buying from National Assessed the customers' desires and requirements then helped formulate a plan to fulfill their transportation needs Followed up and provided service to existing customer base Prospected to acquire new customers utilizing different techniques and channels of communication Researched and test-drove vehicles.
07/2003 to 06/2005
Assistant ManagerWalgreens - San Antonio, Texas
Coordinated and supervised the daily activities of 6-7 persons Maintained quality customer service by establishing and enforcing company standards Reached company goals by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling and disciplining employees; coordinating, and enforcing systems, policies, and procedures Maintained efficient levels of inventory by utilizing SIMS inventory management system to order and receive merchandise Completed plans by scheduling and assigning personnel; completing projects; establishing priorities; monitoring progress; revising schedules; resolving problems Utilized marketing and merchandising techniques to increase sales of specific target items Resolved employee issues as well as customers' concerns through employee and customer relations Maintained safe and clean work environments by educating and directing personnel on the use of all control points, equipment, and resources and complying with established policies and procedures Trained and developed employees utilizing company training modules and computer applications Maintained sales growth by making recommendations on how to increase levels of customer satisfaction after careful examination of store procedures Increased customer satisfaction levels by implementing new company programs such as a rewards initiative that motivated employees to improve customer service.
BS: Communications Public RelationsThe University of Texas - San Antonio, TexasCommunications Public Relations