Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat, positive attitude.
Care of family member. Moved to Cannon Falls, MN.
Managed nightly operations of loading facility. Monitored computer systems. Performed safety inspection of equipment. Performed basic repairs. Arranged for necessary repairs to restore service and schedules. Operated computerized scale generating bills of lading. Provided above-and-beyond customer service to carriers. Generated daily inventory reports.
Processed paperwork accurately entering data for billing and payroll purposes. Maintained confidential information, such as pay rates and pay grades. Managed quality communication, customer support and product representation for each client. Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Health Unit Coordinator coursework.
Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, faxed reports and scanned documents.
Managed nightly operation of terminal. Monitored computer operated loading facility. Entered data onto spreadsheets creating reports. Faxed reports. Operated computerized scale creating bills of lading. Answered incoming calls providing outstanding customer service.
Performed outgoing, compassionate, professional front desk presence for radiology clinic by greeting clients as well as answering phone. Managed appointment schedules for all radiology modalities. Retrieved physician correspondence from dictation service and made edits when necessary. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information, collected copays and verified insurance.
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