Create, organize and maintain files, daily case notes and electronic databases. Completion of social, legal, and medical investigations of alleged abuse, neglect, and exploitation of elderly and disabled persons in response to reports from the Central Abuse Registry. Interviewed victims, possible responsible persons, and collateral contacts for information corroboration. Evaluate evidence and prepare reports of the findings of the case. Provide testimony and documentation in court when judicial action is necessary. Communicate effectively.
Interviewed clients individually and with families to determine what services would best address their needs. Advised clients on community resources, made referrals and devised realistic case plans. Assessed clients and delivered comprehensive case management services. Reduced the unnecessary risk of institutional care by helping high-risk clients living in the community. Maintained thorough case history records. Managed caseloads that included Medicaid Waiver, HCDA, CCDA, Supportive Services, and Protective Supervision cases. Acted as an advocate for client rights. Helped clients procure services based on their overall situation. Arranged for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing care plans.
Determined eligibility for public assistance programs based on given policies and information including the Institutional Care Program, Disability Determinations, and other Adult Medicaid Programs. Conducted interviews both in person and telephonically. Analyzed and interpreted verification information to make decisions on the approval or rejection of an application. Worked as an outposted worker which required working with many different community partners. Processing medical bills, changes, and data exchanges.
Monitored inmate behavior to prevent escape attempts and dangerous activities. Conducted internal security checks and distributed meals. Monitored dormitories for inappropriate activity. Received property from incoming inmates, provided receipts and inspected items for contraband. Maintained communications with all other areas of the facility at all times. Maintained daily logs of shift activity. Enforced resident behavior management system and wrote incident reports for infractions. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Attended regular trainings and maintained appropriate certifications. Worked in the control room, deciding who is allowed in and out of the institution, monitoring zone alarms, and conducting master counts.
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