Highly knowledgeable Veterinary Assistant with significant expertise in anesthesia, surgery, and basic pet care and veterinary hospital needs, in small animals medicine. Consistently utilize strong critical thinking and analytical problem-solving skills to achieve best well being for both pet and owner. Over 15 years experience in field. Excellent at juggling multiple tasks while working under pressure. Focused on maintaining and developing trusting relationships with pets and owners alike.
Supervise a team of 6 adoption counselors to ensure excellent customer care. Handle customer concerns and escalations effectively and efficiently in a complex, fast-paced, and quota driven shelter environment. Daily tasks included: staff schedule, matchmaking potential adopters with adoptable pets, counseling families on adoptions, supply ordering, inventory, training and developing staff, creating and attending adoption events, social media posts, work closely with other departments in shelter, and community education.
As Foster Coordinator I was responsible for finding foster families, placing pets into foster care, educating families on the cares for their foster pets, schedule follow up appointments, vaccinate foster pets, brief exams on foster pets, answer after hour foster needs, and then get pets ready for adoption.
Supervise a team of veterinary staff to ensure excellent patient and client care. Responsible for scheduling, payroll, documentation, training, coaching, and mentoring of a team of 10 direct reports. Lead Assistant to Veterinarians. Daily tasks include basic pet assessment, vital signs, placing IV catheters, blood draws, injections (IV, IM, SQ), restraints, radiographs, suture removal, bandaging/splinting injuries, administration of medication, basic grooming, surgery assistant, pet parent education and discharge instruction, and medical charting. Additional tasks include equipment maintenance, appointment scheduling, staff meetings, and reports. Responsible for inventory control and ordering of supplies. Attended continuing education classes.
Certified Euthanasia Technician
Volunteered at numerous pet adoption and education events. My favorite was when I volunteered to provide and educational class for elementary school children. Talking to children about why healthcare was important to them and their pets was so rewarding, as I truly believe that all education starts with our children.
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