Familiar with customer service and making a great, lasting impression. History of being an effective team member with full understanding of the company process and team needs. Polite and positive with exceptional telephone etiquette. Friendly and prompt with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
I have been with the Baltimore Humane Society for the past 4 years, giving me the opportunity to work in several parts of the shelter. I have been an Adoption Counselor for the past several months and had also done it previously for about a year of my employment. This has given me strong customer service, proper phone etiquette, knowledge of Microsoft Office and Excel, handling finances, logging information on a daily basis, responding to customer service requests via telephone and email, copying and scanning documents, proficient typing skills, and excellent communication skills. I previously held a manager position for the Dog Kennel, overlooking staff and daily duties.
This was my first place of employment. I started off as a member of the Wait staff department. My primary job responsibility was serving, plating, clearing tables, taking orders, and dishes. This job helped me with my customer service skills, doing things in a timely manor, and being dependable.
I then shifted over to Resident Assistant. My primary responsibilities were basic care for residents including but not limited to - feeding, bathing, enrichment, transportation, and hygiene. I then went on to specialize in the Alzheimer's unit on night shift work.
In the in between of my current job and Emeritus, I was employed at Target. My main responsibilities were to fold and arrange clothes in an attractive display, organize merchandise by style, color, and size to promote a visually appealing environment, provide great customer service, cash register, greeting customers and assisting with their needs, and maintaining the overall cleanliness and appeal of my section of the store.
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