Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

  • Accreditation coordination
  • Profitability strategies
  • Multidisciplinary team collaboration
  • Recruiting and hiring
  • Schedule management
  • Records management
  • Patient relations
  • Staff supervision
  • Personnel management
  • Patient safety
  • Facility oversight
  • Health information systems
  • Acute and rehabilitative care
03/2021 to Current ADON Wexford Health | Santa Fe, NM,
  • Monitored development, implementation and updates of individualized care plans.
  • Reviewed incident reports [Timeframe] for accuracy and proper notification to family, physicians and other agencies as required by regulations.
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
  • Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Facilitated peer-to-peer conflict resolution.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Trained and qualified staff per board requirements as well as national, state and local regulations.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
10/2020 to 02/2021 LPN, Scribe Beacon Health System | Mishawaka, IN,
  • Assisted physicians with conducting examinations and patient scans during diagnostic processes.
  • Completed clinical work such as [Description], [Description] and [Description].
  • Maintained understanding of all active patients in order to facilitate workflow.
  • Collected and documented vital signs to track current patient conditions.
  • Received dictation and created high-quality documents.
  • Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Determined correct ICD-10 and CPT codes for use in medical record.
10/2016 to 11/2020 Head of Nursing, Co-Director University Of North Carolina Greensboro | Fort Collins, CO,
  • Developed and maintained relationships with local physicians and other potential referral sources to promote outstanding patient service.
  • Maintained treatment standards and protocols by meeting scheduling, patient satisfaction and production standards.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Engaged with patient family and friends to provide courteous visit experience.
03/2020 to 09/2020 Director Sunflower Wellness Retreat | City, STATE,
  • Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
  • Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Monitored broadcasts to check signal strength, content and conformance with FCC regulations to protect station revenue and legal interests.
  • Collaborated with technical directors and crew members to organize efficient schedules, factoring in production requirements and materials availability.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Built strong network of outside referral sources within community.
  • Cultivated and maintained premier client-base portfolio.
  • Managed tasks to reach community census goals through outreach, inside sales, lead generation and lead conversion.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Checked all areas of building to verify working order and cleanliness.
Education and Training
Expected in 05/2016 LPN | Nursing, LPN KCKCC, Kansas City, KS GPA:

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  • ADON
  • LPN, Scribe
  • Head of Nursing, Co-Director
  • Director


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