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Admitting Rep Resume Example

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ADMITTING REP
Professional Summary

Organized Patient Service Representative with multiple years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Benefits
  • Contracts
  • Customer service
  • Data entry
  • Front Office
  • Insurance
  • Managerial
  • Multitasking
  • Problem solving
  • Team work
  • Phone etiquette
  • Technical reports
  • Running reports
  • Preparing solutions
  • Preparing financial statements
  • Financial Management
  • Sales and marketing
  • Business planning
  • Contract Management
  • Business analysis
  • Business administration
  • Staff Management
  • Strategic Planning
  • Budgeting
  • Operations management
  • Project organization
  • Supervision
  • MS Office
  • Team building
  • Business operations
  • Communications
Work History
Admitting Rep, 07/2019 to Current
Company Name – City, State
  • Used EPIC software to schedule appointments.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Responded to inquiries from doctors, nurses and patients with accurate information.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Maintained up-to-date information in electronic medical records software.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Benefits Advocate, 10/2014 to 01/2015
Company Name – City, State
  • Extensive training in the health care environment helping members understand their benefits as well providing information on insurance and claims.
  • Increased customer satisfaction by resolving benefit issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Coordinated with contracting department to resolve payer issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Researched and resolved routine and complex issues.
  • Communicated verification and authorization status updates with other department to facilitate decision-making for patient admissions and insurance coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Department Manager, Customer Service Specialist, 04/2001 to 10/2014
Company Name – City, State
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
Education
Bachelor of Business Administration: Business Administration, 05/2015
American Public University System - City, State
  • Graduated magna cum laude
  • Member of Golden Key Honor Society
  • Dean's List 2012, 2013, 2014, 2015
  • Majored in Business Administration
Additional Information

Certificate in Medical Terminology

Certificate in Anatomy

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Resume Overview

School Attended

  • American Public University System

Job Titles Held:

  • Admitting Rep
  • Benefits Advocate
  • Department Manager, Customer Service Specialist

Degrees

  • Bachelor of Business Administration : Business Administration , 05/2015

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