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Admissions Senior Financial Services Supervisor Resume Example

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ADMISSIONS SENIOR FINANCIAL SERVICES SUPERVISOR
Summary
To fulfill a career in Healthcare Management and enhance my professional skills based on knowledge, experience, and the desire to achieve.
Education and Training
current
MBA: Healthcare ManagementWestern Governors University － Salt Lake City, UTHealthcare Management
Fall 2003
Bachelor's of Science: Community Health ScienceCalifornia State University － Los Angeles, CACommunity Health Science
Spring 2003
Associate: Arts General ScienceSanta Monica College － Santa Monica, CAArts General Science
Skills
  • Staffing management ability
  • Proven patience and self-discipline

Motivation techniques specialist

  • Confident public speaker
  • Conflict resolution
  • Government relations knowledge
  • Patient-oriented
  • Government relations knowledge
  • Government relations knowledge
  • Financial aptitude
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • In-depth claims knowledge
  • Effectively influences others
  • Claims analysis and review specialist
  • Cultural awareness and sensitivity
  • Claims analysis and review specialist
  • Critical thinking proficiency
Experience
02/2009 to Current
Admissions Senior Financial Services SupervisorCedars-Sinai Medical Center － Los Angeles, CA
  • Manage 30 registration staff members in multiple areas of Admissions department: S.
  • Mark Taper Imaging Foundation Center, Neurosurgery, Neuro-Oncology, Minimally Invasive Surgery, Thoracic and Plastic Surgery, 310 Outpatient Surgery Center, GI Lab, Mammography Imaging Center, Saul and Joyce Brandman Breast Center, MOT Imaging Satellite, and Insurance verification/authorization process for Interventional Radiology and Imaging procedures.
  • Coordinates appeals and peer to peer reviews for Imaging Radiologists.
  • Implements written policies and procedures.
  • Demonstrate effective time management by completing timely data driven evaluations.
  • Track and enhance productivity and cost efficiency for payroll and supply inventory.
  • Monitor and track deliverables to the units.
  • Maintain timely Kronos timecard submission and maintain accurate recording of adjustments.
  • Ensure all staffing schedules are posted and VHT and medical leave requests are addressed prior.
  • Provide cross-training opportunities to staff members.
  • Maintain training stats and encourage professional development of staff members.
  • Ensure the registration staff follows internal audit controls of such standards complied by TJC.
  • Track monthly volumes by each area.
  • Monitor workflow, validate staffing requirements and flex staff according to daily patient flow.
  • Provide coaching and counseling memos to staff on performance issues with timely documentation.
  • Supervise in a collaborative, supportive, and inclusive manner.
01/2008 to 01/2009
Admissions Imaging Registration Team LeaderCedars-Sinai Medical Center － Los Angeles, CA
  • Responsible for ensuring registrations are worked according to established policies and procedures to meet data quality goals.
  • Responsible for understanding and supporting the goals and objectives to include the Mission and Vision of the leadership team.
  • Responsible for the integrity of the registration process to positively impact the financial and customer service goals for the Admissions Department.
  • Responsible for training new employees with the walk-in and add-on process for unscheduled patients presenting to the S.
  • Mark Taper Foundation Imaging Center.
  • Monitored and coordinated daily operations of assigned work unit within S.
  • Mark Taper Foundation Imaging Center, 310 Surgery Center, MOT Imaging, and Minimally Invasive Surgery departments.
  • Responsible for coordinating patient flow and adjusting work assignments to minimize patient wait times/delays.
  • Responsible for securing patient registration by collecting payments, obtaining demographic and insurance information, and obtaining HMO/PPO authorization and pre-certification.
  • Verified medical eligibility & worker's compensation.
  • Secured cash deposits on Imaging cash packages.
  • Screened charity care patients.
  • Facilitated patient access to Cedars-Sinai Medical Center.
  • Acted as a liaison between the registration staff and Imaging clinical staff members.
  • Assisted front line maintain registration skills to register patients efficiently and accurately.
  • Responsible for verifying referring orders, coordinating and obtaining lab results.
  • Performed end of day activities by sending daily productivity report of patient census and no show recordings.
  • Compliance with department policies and procedures, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources.
  • Acted as a resource for team members by assisting with coaching, training, orientation of new staff members, professional development compliance with department and Cedars-Sinai Medical Center policies and procedures, performance feedback and evaluations, change management, and cost containment efforts.
  • Successfully cross-trained in multiple areas of the Admissions Department: Taper and MOT Imaging, Neurosurgery, Neuro-Oncology, Minimally Invasive Surgery, Thoracic Surgery, 310 Surgery Center to include GI Lab, Outpatient Surgery, Mammography/Ultrasound, Breast Center, Cancer Center, Emergency Department, and Authorization process.
Accomplishments
  • Received 100% for the Employee Engagement Survey, 2016 Forms Compliance for COA, CIA, HIPAA, and SOFA forms is 99%, 2017 ABN Compliance is 99%, 2017 MSPQ Compliance is 99%, 2017.
Skills
Accounts payable, trial balance, bank reconciliation, Cadence, Cancer, cash deposits, cash flow, change management, coaching, counseling, customer service, documentation, financial, financial statements, general ledger, Imaging, Insurance, internal audit, Kronos, leadership, Mark, access, Microsoft Office Applications, Oncology, Patient Care, patient flow, payroll, policies, presenting, quality, QuickBooks, Radiology, recording, staffing, supply inventory, Surgery, time management, Ultrasound, Vision, workflow, written
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Resume Overview

Companies Worked For:

  • Cedars-Sinai Medical Center

School Attended

  • Western Governors University
  • California State University
  • Santa Monica College

Job Titles Held:

  • Admissions Senior Financial Services Supervisor
  • Admissions Imaging Registration Team Leader

Degrees

  • MBA : Healthcare Management
    Bachelor's of Science : Community Health Science
    Associate : Arts General Science

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