Former Customer Servire Representative/ Inpatient Admissions Clerk who answers a high volume of incoming calls while handling in-person inquiries from liasions and colleagues. Flexible and hardworking with the drive to succeed. I am multi-task oriented, reliable, organized and dedicated to a job well done on a daily basis.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed incoming and outgoing calls for busy medical office.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Updated patient accounts and information on a daily basis.
Received and screened a high volume of internal and external communications, including email and mail.
Assisted customers with store and product complaints.
Took special orders in person and over the phone.
Guaranteed positive customer experiences and resolved all customer complaints.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Successfully interacted with customers to expedite orders.
Evaluated accuracy and compliance of all documentation and reports.
prepared documents for patient discharge.
set up outside services for the patient.
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